As you advance in this career you'll handle increasingly complex technical queries and you may become involved in the marketing of larger IT systems. Career progression is often reflected in the level you're selling to, i.e. progressing from selling to an individual in a business, up to sales at board level.
You may also specialise in certain types of industry software, such as accounting or supply chain management.
With experience you could move on to a managerial or director role where you'll work at a more strategic level, often with responsibility for budgets and new partnerships.
In help desk work, career progression can come through supervising a help desk team, which would include planning staff rotas and workloads, monitoring the quality of responses and ensuring that targets are met.
Duties and Responsibilities - Dealing With Search, Correspondence And Phone Calls with companies / individuals from the USA, Europe and Asia who need software products in the field of artificial intelligence, computer vision, robotics - Search for products in specified directions - Sending offers - Full customer management from the first contact to the sale and after-sales service Requirements - Knowledge of English (Intermediate level and above) - Confident user of PC - Desire to develop in the field of IT sales
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