Systems Engineer Output Management Specialist
Vasion, United States
Job Description
Systems Engineer
Vasion, formerly PrinterLogic, is looking for a pre-sales Systems Engineer that exemplifies our core values to join our growing team. At Vasion, we are committed to making digital transformation attainable for everyone by building an affordable, integrated SaaS solution that simplifies business processes. With offices located in St. George, Utah and Lehi, Utah, and the ability to work remotely across the United States, Vasion offers a flexible work environment.
As a member of the sales team you will be the primary technical resource for new sales with a specialization in Output Management. You will also have responsibility for post-sales, partner, and professional services implementations. The selected candidate is responsible for actively driving sales and managing the technology implementation of our software. The SE will provide a broad range of expertise to analyze, propose change and determine its effectiveness from the perspective of the customer. At each phase, the candidate must be able to identify and remove technical barriers to implementing our software. The candidate must be able to articulate the technology and product positioning to both business and technical users. The candidate must be able to establish and maintain strong relationships throughout the implementation cycle and promote customer satisfaction.
SE responsibilities include, but are not limited to the following:
- Lead Output Management Sales Output Management touches a variety of areas within a customer's IT infrastructure. Having a good understanding of those components such as Networking, Virtualization (VDI), Security and Enterprise Resource Planning (ERP) applications like SAP, Oracle, Electronic Medical Records (EMR), or others will be critical.
- Engagements will often involve a variety of departments and contacts within an account. You will need to utilize excellent organizational and communications skills to orchestrate overcoming any technical barriers to the sales process.
- Customer requirements gathering.
- Give technical product expertise and recommendations to customers and partners while developing the role as a trusted guide and technical advisor.
- Install and ensure excellent customer experience with Proof Of Concepts (POC), quickly and effectively overcoming any technical barriers encountered along the way.
- Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution.
- Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests.
- Make recommendations and provide guidance to produce high quality documentation.
- Top quality customer service.
Ideal Qualities of the Vasion SE:
- An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals who just happen to make and sell amazing software.
- Have a strong desire to succeed by owning the entire sales lifecycle, from demo to trial to close, as well as driving post-sales activities from product purchase to SOW deliverance.
- Adept at multitasking to achieve individual, team and organizational goals.
- Practiced at public speaking, delivering presentations and product installation.
- Ability to Listen, Understand, Adapt, and Articulate:
- Listen to the customer tell their story
- Understand the challenges the customer faces
- Adapt messaging to identify solutions
- Articulate a winning game plan to the customer
Requirements
Desired Technical Skills:
- Deep understanding of Enterprise Resource Planning (ERP)
- Understanding of LANs, VLANs, SaaS, WANs , and Load Balancers
- Server and Desktop Operating Systems
- Working knowledge of VDI (Citrix, VMware, ESXi, Hyper-V, IGEL amp; Google Cloud Platform)
- Working knowledge of Active Directory and LDAP
- Working knowledge of Idp (Okta, Azure, etc.)
- Working knowledge of applications deployment using GPO, SCCM, or others
- Microsoft Office Suite, html basics, basic scripting, website administration, and IIS
- Salesforce, Microsoft Office, and Google Docs experience a plus
Professionalism:
- Excellent written and verbal skills
- Highly organized with ability to manage multiple projects
- Proven experience interfacing with professional level management
- Ability to work in a team-based environment on large scale deals
- Demonstrated ability to work independently to develop client relationships
- Does not let important details slip through the cracks