inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Rane, Numark and Sonivox.
If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.
About the Role:
The Level II Technical Support Specialist (DJ Brands) is part of inMusic's Technical Support department and reports directly to the Director of Technical Support. In this role, you will resolve complex product inquiries that have been escalated through our Technical Support Specialists.
The Level II Technical Support specialist will ensure an excellent customer experience to end-users and dealers, emphasizing building, restoring, and maintaining customer satisfaction. Additionally, this role resolves setup, and technical difficulties in cases where a product requires service and issues Return Authorizations following policies and procedures.
The Level II Technical Support Specialist will possess a high level of knowledge in a specific category of our product line acting as the support expert for our DJ brands.
What You'll Do:
Requirements
Requirements:
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Benefits
inMusic USA offers an excellent Total Rewards package that includes generous hybrid work schedule, holiday and summer hours, medical benefits available within your first 30 days, 401k plans with company match, and employee discounts on inMusic products.
inMusic celebrates diversity. We are an equal opportunity employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.
All applicants will receive equal consideration for employment at inMusic and we encourage everyone to apply regardless of color, race, nationality, ethnic or national origin, gender identity, sexual orientation, age, marital status, religion or belief or disability, or any other characteristic protected by law.