IT Service Desk Technician
MacDonald-Miller Facility Solutions, United States
Job Description
At MacDonald-Miller Facility Solutions (MacMiller) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired.
We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:
New construction Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices
Special projects Retrofits and mechanical repairs for existing buildings for new efficiencies
Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
Building performance Control systems, fault detection, energy services and remote monitoring
People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:
- Collaboration Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
- DedicationWe are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
- SafetyEveryone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
- CommunityWe are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
- InnovationWe are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
- Fun! Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.
Requirements
Service Desk Technician: This is where you come in.
We’re looking for a Service Desk Technician to troubleshoot and provide end-user support for all computer-related issues including hardware, software, and mobile devices. This person is also expected to effectively communicate with employees when service inquiries arise. In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.
Top deliverables in the first year to be a hero:
- Help with incident support and resolution
- Computer imaging
- Setup, and deployment
- Company network account management
- Inventory tracking
- IT customer service
Your Background: What kind of person will thrive in this role?
You should have
- A track record of providing positive and timely customer service skills.
- Expertise in diagnosing, troubleshooting, or repairing technology products.
- Ability to triage and prioritize tasks in a fast-paced environment.
- 2 years of relevant IT experience
And everyone you work with should describe you as
- A great problem solver
- A strong communicator to both technical and non-technical staff.
- Passionate with a can-do attitude
And you should be motivated by
- Working with a results-oriented team to monitor and drive key performance indicators.
- Personal growth by learning and becoming proficient in multiple new systems and technologies.
- Having the autonomy to manage and complete work without micro-management or constant handholding.
- Having fun in an environment high on transparency and open to innovative new approaches.
Benefits
Compensation: $25-$33/hr
MacDonald-Miller Facility Solutions presently provides employee coverage for:
- Medical, dental, vision for employees (coverage availa