Transport Manager
Christie Lites, United States

Job Purpose

The Transport Manager leads and develops a team of Rep-focused Transport Coordinators to ensure cost-effective and reliable transportation arrangements are a success.

Responsibilities

• Provides leadership to the Transportation Department.
• Provides performance feedback to Transportation staff.
• Performs annual reviews.
• Manages staff absences.
• Implements process changes.
• Onboard transportation service providers.
• Provides cost-effective freight solutions.
• Optimizes carrier relationships.
• Oversees carrier performance.
• Recovers damages incurred by carriers.
• Acts as point person for unknown vendor invoices.

1. Provides leadership to the Transportation Department by:

• Ensuring that all staff are in compliance with CL processes and procedures.
• Support staff by making yourself regularly available and open to answering questions, solving problems, and providing assistance.
• Guiding the department through changes, transitions, and new process implementation.
• Ensuring proper staffing levels and recruiting new staff and terminating problem staff.
• Building a culture where recognition, quality work, high productivity, and a positive team atmosphere are encouraged.
• Scheduling department conference calls/meetings on a regular basis.
• Keeping the department focused on its core objectives by not assuming new responsibilities unless necessary.

2. Provides performance feedback to Transportation staff by:

• Reviewing monthly reports and identifying strengths and weaknesses.
• Forwarding reports to the relevant coordinators with comments.
• Discussing ways to improve productivity within the team.

3. Performs annual reviews by:

• Scheduling and conducting annual reviews.
• Documenting review process.
• Providing staff with feedback on their performance.

4. Manages staff absences by:

• Approving PTO requests.
• Filling in for staff who are absent.
• Making notes while performing the responsibilities of the absent staff member on what can be improved upon.
• Approving missing time-clock punches.

5. Implements process changes by:

• Identifying (with the help of Transportation staff) areas which could improve business efficiency.
• Working with VPs to coordinate transportation process changes.
• Having changes properly documented and flowcharts updated.
• Being accountable for updating relevant information for technicians in Nexus.

6. Onboard transportation service providers by:

• Vetting carriers by safety record, reputation, and capability.
• Negotiating contract terms.
• Reviewing insurance coverage of carriers.

7. Provides cost-effective freight solutions by:

• Working with internal stakeholders to understand shipment requirements and ensuring that the appropriate carrier partners are selected for various moves.
• Optimizing carrier partnerships to procure capacity at the lowest, most efficient cost.
• Providing actionable information to internal stakeholders regarding rates and delivery risks.
• Ensuring Transportation Department personnel adhere to best practices as identified in flowcharts.

8. Optimizes carrier relationships by:

• Developing partnership relationships with key carriers.
• Concentrating freight purchases with select carrier partners.
• Negotiating rates and terms with contracted freight companies.

9. Oversees carrier performance by:

• Reviewing tender acceptance.
• Documenting tardy and damaged shipments and other failures (i.e., lack of driver info, insufficient B/L, insufficient logistics.)
• Analyzing carrier cost proposals YOY and per mile.
• Monitoring rate reliability.

10. Recovers damages incurred by carriers by:

• Tracking vendor compliance with shipping guidelines. Working to collect reimbursement for non-compliance occurrences.
• Investigating and documenting incidents when a carrier loses or causes damage to CL gear or transportation is late or the carrier commits any other error.
• Working with stakeholders to assess the impact of Christie Lites.
• Notifying carriers of claims.
• Leveraging CL payments and business to ensure payment (by way of check or credit).

11. Acts as point person for unknown vendor invoices by:

• Reviewing stray invoices forwarded from Accounts Payable
• Providing guidance, commentary, or approval for invoices

Job Rewards and Benefits