Field Service Representative
TechFlow, Inc, United States
Job Description
TechFlow, Inc. is hiring a Field Service Representative for our growing team to support project management and installation of EV charging technology. This is a hands-on field service position installing at multiple locations throughout the U.S. The ideal candidate has experience installing and configuring Electric Vehicle charging equipment or similar high-technology products. This role also requires coordinating the receipt of products and other vendors on-site and communicating with the on-site customer to ensure satisfactory delivery. This position requires up to and occasionally exceeding 85% travel and good communication and service with diverse customers.
Key Responsibilities
- Coordinating on-site installation of large equipment at multiple locations
- Installing equipment in various field locations
- Configuring hardware and software components after installation
- Testing equipment to identify issues
- Documenting installation and repairs
- Assist in scheduling, communicating and coordinating installation to meet contract requirements
- Provide local stakeholders and senior managers clear and timely updates on current installation status
- Working knowledge of safety requirements while working on low voltage systems
- Review scope of work produced by project team for technical accuracy
- Gather site POC signatures of approval on work and update management on progress
Requirements
- High school diploma/GED
- 5+ years of experience in Field Service or installation role electric vehicle charging or similar technologies
- Experience with customer relations specifically in coordinating visits and installations
- Experience working with multiple contractors and/or construction projects
- Experience communicating professionally with customers and upper management on project status
- 3+ years of forklift experience with loads greater than 10,000 lbs.
- Active OSHA-approved forklift driver certification
- Ability to travel up to 85%
- Ability to work a flexible schedule which could include weekends, evenings, and holidays
- Proficiency with a variety of productivity platforms such as MS Teams, MS Outlook, MS Office Suite.
- Ability to pass screening for military base access through e-Verify
Preferred Qualifications
- Prior military electronics technician experience and training. Examples: Avionics, Radar, Networks, Nodal, ISR, Navigation, Geospatial systems technician, Detection Systems, Unmanned Platforms amp; Aircraft technicians, Medical Equipment technicians, and other advanced electronics systems.
- Prior military Supply/Cargo Specialist experience.
- Defense, Aviation or Border Patrol security equipment experience in technology as repair technicians or other comparable experience in field support capacity such as test and evaluation Field Support Engineer.
- Ability to obtain and maintain Public Trust clearance
About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
- Employee stock ownership plan (ESOP) Pride in being an employee-owner and annual employer contribution (per plan guidelines)
- 401k plan with Roth option.
- Eligibility for an employer match.
- Immediate vesting
- Paid time off
- Holidays 11 paid holidays per year
- Comprehensive medical, dental, and vision plans
- Company-paid Life amp; ADamp;D insurance plan
- Employee Assistance Program
- Wellness Resources
- Company-paid training and development program