CRM Developer/Administrator
Allied Machine Engineering, United States

Allied Machine amp; Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability amp; life insurance, 401(k) match, company paid vacation/holidays, access to our Allied Family Wellness Center and much more.

Allied is currently looking for a Developer to ensure the company capitalizes on the benefits offered by our Customer Relationship Management (CRM) system. Individual will design, develop, and administer solutions that improve as well as streamline company processes regarding the use and integration of CRM.

This isn't a remote position!

Requirements

Responsibilities:

• In-depth knowledge of CRM products and their functionalities. Ensure optimal performance of CRM system and products.
• Maintain CRM databases.
• Evaluate and install new releases, as well as provide training and support.
• Responsible for all CRM system change requests.
• Manage CRM roles, profiles, sharing rules, workflows, and groups.
• Work with management to ensure that process functionality is understood.
• Be proactive with continuous learning to improve the current CRM system.
• Recommend software upgrades and solutions to optimize operational efficiency.
• Develop and maintain the integrations used with the CRM system.

• Build custom reports and dashboards.
• Troubleshoot issues.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting.
• Create and administer training to existing or new users/groups and provide one to one training to end users on an ongoing basis.
• Document processes.
• Other duties as assigned.

Qualifications:

• Two year degree in Computer Science or Information Systems required. Four year degree preferred.

Experience:

• 1-2 years of CRM experience preferred.
• 1-2 years of experience in software development preferred.
• 1-2 years of experience programming.

Preferred skills:

• Excellent communication skills
• Project Management
• Detail oriented
• Aptitude in problem-solving
• Ability to manage priorities and workflow.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Regularly required to verbally communicate, listen and give presentations as needed.
• Some walking and standing relative to interaction with other personnel.

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Long-distance or air travel as needed.
• Periods of stress may occur.

Benefits

Job Rewards and Benefits