Client Success Specialist

Client Success Specialist
OrderMyGear, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 26, 2023
Last Date
Jun 26, 2023
Location(s)

Job Description

Team OMG

OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of online group commerce. We approach challenges as opportunities, and we are continuing to build a Team of OMG’ers who work hard, welcome change, and live out our Magic.

Come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers.

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Client Success @ OMG

The Client Success Team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success Team plays a critical role as the main point of contact for all roles within their accounts, from C-suite executives to customer service reps. As a Client Success Specialist, building relationships will be essential to your success, with a focus on successfully driving strategy, implementing programs, and influencing the adoption of revenue-generating features.

Day in the Life
  • Maintain and utilize CRM system to manage the relationship with your clients
  • Maximize retention of existing users and accounts by building and maintaining strong lasting client relationships
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business and growth with existing clients and/or identify areas of improvement to meet quotas

Growth activities associated with this role include:

  • Identify and execute opportunities for expansion within your book of business through seeking new online stores, optimizing existing stores, or cross-selling additional solutions
  • Drive usage of new and existing features through evaluation and training
  • Conduct quarterly business reviews with your accounts and distribute quarterly reporting for clients

Requirements

Must Haves
  • A bachelor's degree in business or related field and/or equivalent experience
  • Minimum 2 years experience in a client or customer-facing role in a professional setting
  • Time management and multitasking skills in order to handle multiple tasks and clients/clients at once
  • Strong organizational skills and attention to detail
  • Demonstrated ability to communicate, present and influence key stakeholders at all levels in OMG, including executive and C-level
  • Comfortable working in an ever-evolving environment
  • SaaS or Industry experience preferred
  • 25% travel required
  • (If internal) A track record of demonstrating the OMG Magic Behavioral Anchors, specifically working cross-functionally to find solutions with an Embracing It. Owning It. All In. mentality. This role requires a "Create Solutions" mindset!
  • U.S. Citizen or Permanent Resident status required
  • Visa Sponsorship not available

This position will require regular in-office presence at our Dallas, TX HQ.

OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

Some of our Perks
  • Competitive benefits amp; PTO
  • 401(k) with employer match
  • Paid parental leave
  • Wholesale discount to name brands
  • In-office benefits:
    • Catered lunches amp; breakfasts
    • Company happy hours and outings
    • Casual office atmosphere amp; one block from Deep Ellum
    • Fully stocked kitchen
    • Commuter benefits

Job Specification

Job Rewards and Benefits

OrderMyGear

Information Technology and Services - Dallas, Texas, United States
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