The Reporting Analyst takes ownership of all issues relative to the planning, analysis, documentation and execution of business requirements for client data request, and other initiatives, as assigned. This ownership centers on, but is not limited too, an execution against requirements for data collection. A Reporting Analyst works efficiently and collaboratively with all members of Dane Street Sales/Operations. This person will manage himself/herself as a leader in analytics, setting examples for productivity, progressive thinking, efficiency, and professionalism.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES amp; RESPONSIBILITIES
Complete all internal and client driven reporting/analytic requests.
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Provide trends in data that could help improve business procedures and practices.
Provide feedback on technology enhancements that could improve analytic tracking.
Ensure that all data is operationally accurate and appropriate for client distribution.
Meet monthly deadlines of sales and client driven due times of all reporting.
Provide support to sales in both internal and client calls to help review data provided
Assist with intake boards to ensure communications posted are assigned to the appropriate persons for handling in a timely manner.
Follow proper escalation processes to ensure proper customer service.
Act as liaison between the business and technology when requests related to analytics are requested to bridge the gap between knowledge of client requests and technology capabilities.
Communicate with appropriate internal contacts and supervisor/manager for completion of projects/reports and timely delivery to the final recipients.
Develop and maintain appropriate documentation in the form of business and functional requirements, status updates, estimates, and other materials, as requested by client and/or Manager.
Support all internal business leadership in a subject-matter-expert capacity, as needed
Work alongside teams within the business or the management team to establish business needs.
Adapt to different internal / operational dynamics and team dynamics as appropriate to each situation. This adaptability includes the need to accept tasks that may not regularly be associated with this role and to shift priorities as requested.
Work closely with business teams to review, verify, and confirm data integrity and accuracy for all hr internal and external data requests.
Other duties amp; special projects, as assigned and based on business needs.
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
A minimum of 2-3 years of experience in related roles or equivalent education expected for this position. PC/MAC proficiency, including experience with MS Office, Excel and MS Project. Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.