Customer Service and Email Communications Coordinator 5-7 Hours per Week (IC-KV)

Customer Service and Email Communications Coordinator 5-7 Hours per Week (IC-KV)
Mom to Virtual Assistant, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
May 27, 2023
Last Date
Jun 27, 2023
Location(s)

Job Description

We are in the process of staffing a Virtual Assistant where a client needs someone to handle the following responsibilities. If you are interested, please complete the Virtual Assistant application. For other job information and updates on Virtual Assistant roles, make sure you follow us at @momtovirtualassistant.

Key Requirements

  • Customer Service Email Management:
    • Respond promptly and professionally to customer inquiries and support requests via email.
    • Ensure customer satisfaction by providing accurate and helpful information while maintaining a friendly tone.
  • Knit Tester Email Communications:
    • Coordinate email communications with knit testers, including onboarding, project details, and feedback collection.
    • Ensure timely and clear communication with knit testers to support their engagement in the testing process.
  • Weekly Newsletter Creation and Management:
    • Create engaging and informative content for a weekly newsletter using tools like FloDesk and Canva.
    • Manage the distribution and scheduling of newsletters to keep customers informed and engaged.
  • Project Support:
    • Provide support on various projects, including research, data analysis, and coordination tasks.
    • Contribute ideas and assist in executing project plans as required.

Requirements

  • Experience in managing customer service emails and providing exceptional support.
  • Proficiency in using Google Suite, FloDesk, and Canva for email communications and content creation.
  • Strong familiarity with FloDesk and writing engaging email content (a must).
  • Passion for and knowledge of knitting (a must).
  • Detail-oriented with a keen eye for accuracy in written communications.
  • Ability to meet deadlines and manage multiple tasks effectively.
  • Intuitively organized, with excellent time management skills.

Benefits

There are no benefits for this role as it is meant to be performed by independent contractors. Please let me know if you have any questions.

Job Specification

Job Rewards and Benefits

Mom to Virtual Assistant

Information Technology and Services - Amsterdam, United States
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