Bilingual Patient Advocate (Spanish English) South Austin

Bilingual Patient Advocate (Spanish English) South Austin
Texas Health Action, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 27, 2023
Last Date
Jun 27, 2023
Location(s)

Job Description

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Bilingual Patient Advocate (Spanish amp; English)

The Patient Advocate is responsible for optimizing the patient experience, helping them navigate the complex healthcare systemfrom insurance coverage to linkage to medical and supportive social services. Patient Advocates meet one-on-one with patients, helping them understand their options for care. This position will focus on supporting our Outreach and Patient Support Center departments but will also work in the Koenig Clinic as needed.

Candidates who are members of populations that are disproportionately affected by HIV (including transgender/nonbinary candidates, Black/African-American candidates, candidates affected by incarceration, or candidates who are living with HIV) are especially encouraged to apply.


What would you do:
  • Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;
  • Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments ;
  • Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;
  • Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services;
  • Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools;
  • Acts as a liaison between local agencies with the functions and operations of the program;
  • Interprets program guidelines, policies, and procedures for operations;
  • Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic;
  • Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and
  • Performs related duties and fulfills responsibilities as require
Applicant Information:
  • If selected for this position, proof of COVID-19 vaccination will be requested prior to offer of employment.
  • Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
  • Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
  • The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Compensation

Based on job duties and requirements, this position is placed in salary band 40 with an hourly rate of $18.00-$20.50 per hour non-exempt. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.



Knowledge Skills and Abilities

  • Must have basic PC skills that include a combination of working in Microsoft Windows operating systems and Microsoft Outlook, Word, and Excel.
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sen

Job Specification

Job Rewards and Benefits

Texas Health Action

Information Technology and Services - Austin, United States
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