Business Operations Associate - K12 Education
ORIGO Education, United States
Job Description
Established in 1995, ORIGO Education is an award-winning, internationally recognized leader in mathematics education for Grade K6 age groups. With the vision of making learning mathematics meaningful, enjoyable, and accessible for all, ORIGO provides award-winning, innovative resources for teachers and students.
Are you an educator who is looking for a corporate role that makes a meaningful impact on K-12 education? Are you a K-12 teacher who is interested in the EdTech industry? Are you a teacher who thrives on new challenges? Does wearing multiple hats and collaborative problem-solving interest you? If yes, then this role is for you.
We are seeking a Customer Support Associate who will own and manage the order and post-order phases of the customer journey. This position will be part of the Customer Operations team in Earth City, Missouri.
This position requires working on-site for 3 days a week.
What you will do:
- Manage customer journey from order placement through delivery.
- Maintain RFP-related documentation and awards, correspond with districts to ensure on-time delivery of bid paperwork and sample products.
- Collaborate cross-functionally to identify process gaps and bridge these to enhance operational efficiencies.
- Own and maintain databases used by the Customer Operations team.
- Be the boots on the ground at our Earth City office - manage office mail, assist with US IT and device management and facility management.
Requirements
- What you bring to the table:
- K-12 teaching experience (strongly preferred)
- Good working knowledge of MS suite of products (Excel, Word)
- Strong organizational and interpersonal skills
- Excellent analytical and problem solving skills
- Ability to manage customer expectations in complex situations as well as align best practices
- Remote work 40% of the time
- Gain working knowledge of cutting-edge CRM and ERP applications
- Learn the business side of math education