Technical Account Manager (On Site)
McLane Intelligent Solutions, United States

The Technical Account Manager at McLane Intelligent Solutions will be one of the driving forces of our success. This role will be responsible for maintaining a positive relationship with our clients and ensure their technology needs are attended to in a timely fashion. The TAM will also work with the McLane Intel team to ensure "White Glove" service occurs for each client.

Responsibilities:

• Develop and maintain client road map based on company technical stack
• Develop and maintain client business plan
• Advocate for the client to ensure their service expectations are being met
• Analyze client’s needs and suggest upgrades or additional features to meet their requirements
• Ensure client’s projects are happening quickly and client is aware of project status
• Maintain regular contact with assigned clients to ensure we are aware of issues they may have and are able to address any concerns
• Communicate with client POC during emergency issues to ensure they are up to date on the issues and we are aware of any deadlines they may have
• Collaborate with the Sales Team to win new business
• Meet with Professional Services Team to ensure projects are designed for success prior to quoting
• Represent the company at various events as needed

Requirements

• Four year degree in Technology related industry (can be offset by experience)
• Proven work experience as a Technical Account Manager
• Minimum of three years of experience communicating with clients regarding technical issues
• Work with Windows workstations and servers
• Familiar with Microsoft 365 product offerings
• Familiar with networking topology and concepts
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent customer service

Benefits

• Health, Dental, Vision, and Prescription insurance
• Short-term and long-term disability benefits
• 401K
• Flexible Spending Accounts
• Company provided Life Insurance
• Paid Vacation, Sick Leave and Holidays

Job Rewards and Benefits