Customer Sale Support - Miami (Sweetwater)
Bollore Logistics USA, United States

The primary purpose of CSS is to quote customer and network pricing requests, ensure customer profiles are complete, and guarantee proper Customer relationship at local level.

KEY ACCOUNTABILITIES:

• Provide Customer and Network with quotations upon request
• Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time
• Ensure quotation follow-up
• Request solutions expertise of the MO Solution Customer Expert Solution (CES) if specific solution, or pricing improvement, is required
• Secure formalization and maintenance of the validated Quotations.
• Complete Customer Profile in Coordination with the Customer Operation Support (COS)
• Formalize SOPs / Customer profiles, taking into account customers’ expectations, requirements, and specific constraints (Scope amp; level of service)
• Share SOPs / Customer profiles with the MO Solution - Customer Expert Solution (CES) and the MO Operations Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO)
• Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations - Customer Operation Support (COS)
• Assist Inside and Outside Sales; handling enquiries, visiting customers
• Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity
• Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement.
• Manage Customer Relationship

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.

Requirements

• Must have a Bachelor’s Degree amp; above, or relevant working experience
• Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
• Experience in a fast paced and dynamic MNC environment
• Experience in freight-forwarding industry
• Pricing and market knowledge
• Ability to interpret company’s strategy and transfer into proposals and bids to uncover new opportunities
• Ability to read, interpret and analyze RFI and RFQ documents in a timely manner
• Independent Team Player and able to work under pressure
• Results driven, customer-oriented and meticulous
• Strong PC skills in Microsoft office applications
• Strong organizational skills (prioritize, plan, multi-task, assign, follow and control)
• Excellent analytical, planning and numeric skills
• Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task
• Positive, highly adaptable and possesses strong people skills
• Be autonomous and excellent team work
• Strong communication skills in both spoken and written English

Benefits

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance amp; disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Job Rewards and Benefits