Customer Success Specialist: Growth Oriented SaaS Company
LeanLaw, United States

LeanLaw’s mission is to help law firms become better businesses through cloud-based software and technology services. We are the financial operating system of the Law firm. LeanLaw, our timekeeping, invoicing, and reporting platform, is deeply integrated into QuickBooks Online. We make QBO work for small to mid-sized law firms! We are a growing entrepreneurial-minded company that is ready to hire!

As we build our team, fit matters. A lot. At LeanLaw, we do the right thing. We are authentic. Everyone is heard and valued. We are accountable and we are continuous learners. If you are drawn to these values, we want you on our team.

Requirements

You

• Have a passion for early-stage/startup environments.

• Love building relationships with prospective and existing customers

• Are smart. Tenacious and resilient.

• Are empathetic, having the ability to identify and react accurately to the behavior and emotions of customers.

• Are optimistic, show initiative, and the ability to focus on opportunities and solutions.

• Are accountable. Tend not to make excuses for a situation and take action when situations require action.

• Are highly self-directed. There is no hand-holding or daily direction provided here (and you like that).

• Can accept valid criticisms and suggestions for performance improvement.

Skills

• Detailed-oriented, with the ability to document and organize workflows. Strong attention to process and detail.

• Ability to remain resilient in the face of challenging situations while preserving empathy for both customers and partners

• Solid analytical, creative, and problem-solving skills.

• Must demonstrate strong communication (written and verbal) and interpersonal skills.

• Bookkeeping and accounting skills, with knowledge of QuickBooks Online, very helpful.

• Technical, with a curiosity about new tools.

• A knack for explaining things.

• Value collaboration and work well in a team environment. Love technology and value constantly learning new workflows.

• Experience using SaaS client success tools such as Intercom.

Your Experience

• Technical product support experience working for software as a service company a plus.

• Familiarity with professional service organizations and their unique invoicing requirements. Legal experience is a huge bonus!

• Ideally, some bookkeeping and accounting, with a focus on QuickBooks Online.

• Experience with Google Docs and Intercom a plus.

Benefits

Compensation / Opportunity

• You will be paid a competitive full-time salary.

• You're part of building a company which inherently means an opportunity for upwards career advancement

• Cross visibility and interaction with all areas of the company. This will be a real learning experience.

• Flexible schedule, with a willingness to accommodate other life happenings. This includes working remotely.

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Job Rewards and Benefits