IT Support Specialist - Put your IT Superpowers to Work
Proactive Technology Management, United States
Job Description
Proactive Technology Management is looking for an IT expert in the greater Los Angeles area to join our fast-growing team. We are looking for a hard-working, friendly, and sharp IT person who is ready to use their expertise in the field and grow with us. If you like working directly with multiple clients and providing excellent customer service and technical support, this role could be for you. The ideal candidate has solid IT knowledge and high accountability that keeps them driven towards success. We offer a fairly defined, upward path with money and responsibility.
Location:
We are looking for someone to work full time in the greater Los Angeles, CA area.
Proactive Technology Is Different:
- Monthly check-ins and annual path planning
- Defined path for career development and personal growth
- Fun, team-based approach
- Constantly learning new tech
- We are Nuts about IT
The Path:
Technician -gt; Integrator -gt; Engineer -gt; Consultant
Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.
Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.
The Position:
We are hiring an experienced technician at the Integrator level. This person would work a hybrid schedule - some weeks will be mostly on-site, and others will be a work-from-home scenario depending on client needs. You will be working as the Primary technician for 20 clients in the Southern California area. Experience working in a variety of environments and troubleshooting both in-person and remotely is a plus.
Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!
Requirements
This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
Must Have:
- Office 365 and Windows Server experience
- Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
- Network Setup (installing AP's, switches, and firewalls)
- Knowledge of virtualization and networking
Good To Have:
- Bachelors degree
- IT-related certifications
- MSP Experience
Responsibilities:
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Monday - Friday schedule
- One weekend a month for the first 18 months
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Quarterly Bonus and Reviews
- Full Time
- Dental amp; vision insurance
- 401(k) matching