IT / Database Manager - Full-time, hourly staff position, on-campus
Burke's, United States
Job Description
About Burke’s
Burke's is an independent K-8 all girls’ school located on a 3.5-acre campus in San Francisco. Burke’s is one of California’s leading elementary schools with a 115-year tradition of educational excellence. The school combines strong academic and co-curricular programs with an emphasis on project-based learning and personal growth in a diverse and inclusive community. We emphasize the development of fundamental and higher level critical thinking skills in an atmosphere of creativity, exploration, academic rigor and joyful learning.
Position Description
Burke’s is seeking a highly motivated and self-directed technical support professional with strong problem-solving, communication, customer service, exceptional database expertise - ideally in a school environment, and organizational skills to join the Technology Team and assist and support teachers, students, families, staff, and administrators in our predominantly Mac and iOS environment. This is a full-time role that reports to the Director of Technology.
Responsibilities Include:
Database Manager
Work closely with the Director of Technology to conduct maintenance, manage user accounts and perform administrative tasks of enterprise level SIS and other school database systems;
Work with Blackbaud Student Information System (SIS), assisting users with the configuration of the SIS tools and reports, and managing the integration of the SIS with other systems;
Manage and support Upper School and Lower School in the configuration of Blackbaud SIS enrolment management, academic and grading setup and other Blackbaud integrated products;
Proactively communicate and maintain relationships within school stakeholders and teams while managing collaboration for various IT/IS projects and initiatives;
Provide coaching, training, and support to employees related to campus databases and systems
IT Support
Work with teams in other departments to meet database needs and communicate technical solutions in a user-friendly, professional manner; provide one-on-one and in group setting user training as needed;
Manage support operations and HelpDesk support tickets as needed in accordance with department policies and established workflows;
Work with the Director of Technology to design and implement the school’s software deployment and management plans;
Maintain up-to-date faculty, staff, and student licensing assignments and school needs for software subscriptions;
Maintain vendor relationships through technology deployments and other projects
Other
The position will extensively collaborate with the Director of Technology, IT / Educational Technology Manager and and scheduling and SIS teams at the Lower and Upper schools and other departments;
Engage in regular professional development that supports school, department, and personal growth goals; take initiative to make things better;
Physical demands include visiting classrooms across the 3.5 acre campus, throughout the day and ability to lift and carry 20 lbs.;
Perform other duties as assigned by the Director of Technology
Burke’s does not sponsor employment visas. Being authorized to work in the U.S. is a precondition of employment.
Requirements
Professional Skills amp; Experience
Required
Experience administering and supporting critical operational workflows for different enterprise applications, including the following systems: student information, email, phone, and device management, with Blackbaud SIS strongly preferred;
Experience supporting IT operations, including hardware deployment, device management, network, and security;
Confidence with Apple system and device support - including iPads, macOS and hardware, Apple TVs;
Experience developing user-friendly training/support materials for a variety of audiences and providing technology support (e.g., screencasts, written tutorials, FAQ, etc.);
Ability to work independently, and as part of teams on different initiatives
Preferred
Expertise with database systems as related to an educational setting;
Experience with technology deployment and support in a school setting;
History of coaching and/or leading technology training for a variety of audiences;
Experience with educational software such as Blackbaud SIS, Google Apps (G Suite)
Core Competencies
Effective Communicator: Written and verbal -Communicating with empathy and clarity with multiple stakeholder groups: students, families, faculty, and staff (both internally and externally);
Detail Oriented: Keen attention to details, and verifying co