Lemon Perfect is a delicious and refreshing flavored lemon water with zero sugar and no artificial flavors or sweeteners. Powered by half a squeezed organic lemon in every bottle, Lemon Perfect contains only 5 calories, is high in immune-boosting vitamin C, and is proudly certified Plastic Neutral.
Lemon Perfect is the fastest-growing brand in the multibillion-dollar Flavor-Enhanced Water category* and is widely considered one of the most scalable, exciting, and innovative emerging beverages in the marketplace. The company's mission is to sustainably reimagine bottled water by promoting great-tasting, healthy hydrationanytime, anywhere, and for everyone.
The Lemon Perfect Company is headquartered in Atlanta, GA.
Position Summary:
Lemon Perfect is looking for a highly motivated and enthusiastic customer experience champion to join our eCommerce team. In this role, you will be responsible for overseeing all digital touchpoints in the customer experience journey. This role will lead eCommerce customer experience initiatives including customer communication, user interface updates, and marketing campaign analysis to help us continually meet the needs of our customers. The Digital Customer Experience Associate will work closely with the Operations, Sales, and Marketing teams.
Lemon Perfect is experiencing exciting and explosive growth, so you must be an organized self-starter who is comfortable in a fast-paced environment. As a valued member of our small marketing team, you would have endless opportunities to impact the growth of the brand through the curation of thoughtful consumer experiences. There is a lot of work to do, so we need someone with a creative and strategic mind, ambition, and energy to help us succeed!
Requirements
- 2-5+ years of professional experience, ideally eCommerce, Shopify-focused agency, or CPG.
- A highly organized executer with an exceptional ability to prioritize, multitask, work autonomously, and communicate proactively across internal and external stakeholders.
- Analytical and detail-oriented thinker who is comfortable with data analysis.
- Proven ability to meet deadlines and multitask in a fast-paced environment.
- Hands-on self-starter who is willing to roll up his or her sleeves and be scrappy.
- Highly organized, prepared, and persuasive; confident communicator across internal/external audiences at all levels.
- Excellent collaboration, communication, and interpersonal skills to thrive in a team environment.
- Willingness to work a flexible schedule that may include weekends and holidays.
- Bachelor’s degree in business or other related discipline; MBA a plus.
Responsibilities:
Customer Communication
- Responsible for resolving digital customer experience support requests from the Lemon Perfect website, email, Amazon Seller Central, and other channels.
- Respond to customer communications in a timely, professional, and solution-oriented manner.
- Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solution.
Performance Analysis
- Research, understand and build tools that help translate insights and analytics into actionable results.
- Ensure there is on-going communication that seeks to educate the team on key business insights, digital campaign performance and effectiveness of enterprise efforts.
- Perform ad hoc business reporting.
eCommerce Administration
- Assist with editing, maintaining, and optimizing Shopify storefront and product portfolio.
- Manage forecasting file for eCommerce business and identify areas of risk in meeting forecasts.
- Maintain various reports and eCommerce files throughout the year.
Internal and External Partnership Management
- Proactively build relationships with adjacent team members.
- Build mutually beneficial relationships with agency partners in driving service excellence, controlling costs, and mitigating risks to create more value.
- Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
Benefits
Salary Commensurate with Experience
Benefits:
Strong benefits package, including Medical, Dental and Vision
Equity Plan Participation
Unlimited PTO