Who We Are:
We give end users THE CONNECTED LIFE EXPERIENCE the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.
We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.
We currently serve over 3,600 customers globallycomprised of over 1 million guest rooms and apartment unitsacross multiple industries including hospitality, student housing, multi family and senior living.
IN 2020 we launched PlatformONE a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience.
What You Will Do:
Plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization’s mission and talent strategy. Role will provide particular focus on retention, compliance, and employee relations.
Job Duties/ Responsibilities:
- Investigate and advise management in appropriate resolution of employee relations issues.
- Oversee the performance management and improvement processes.
- Direct and analyze the employee separation process.
- Assist with employee disciplinary meetings, terminations, and investigations.
- Manage Leave of Absences including FMLA, ADA, and Worker’s Compensation leaves.
- Continuously improve reporting and other process and procedures.
- Manage the onboarding experience for employees.
- Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
- Create and manage learning and development programs to encourage employee growth within the organization.
- Maintain the accuracy of the HR data in the Human Resources Information System (HRIS).
- Assist with preparing, updating, and recommending company policies and procedures.
- Create and manipulate reports for management.
- Contribute to team effort by accomplishing results as needed.
- Create and manage diversity programs.
- Maintain work structure by updating job requirements and job descriptions for all positions.
- Ensure legal HR compliance federal and state requirements, records maintenance, Equal Employment Opportunity (EEO), audits, Affordable Care Act (ACA).
- Act as an HR advisor to employees and managers in the areas of performance management, engagement, and communication.
- Resolve routine HR questions and escalate as needed.
- Maintain confidentiality and exercise a high level of discretion on all matters.
Requirements
Education:
- Bachelor's degree (B. S.) or equivalent from a four-year college or university required or equivalent combination of education and experience; Master’s degree a plus.
Experience:
- Minimum of 4 years of experience in progressively responsible HR roles to include knowledge of general HR services and recruiting.
- Minimum of 1 year of experience in a supervisory role.
Licenses, Certifications, and Screenings:
- Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal check.
- SHRM-CP or SHRM-SCP a plus.
Knowledge:
- Advanced skills in MS Office, including PowerPoint and Excel.
- Experience working with an Applicant Tracking System (ATS) and HRIS is preferred, especially the Workable and Paylocity systems.
Personal Attributes:
- Ability to work ethically and with integrity, following the company’s policies and procedures and upholding its values.
- Demonstrated ability to safeguard confidential material and information with discretion.
- Must place a strong focus on customer service and act with a high level of integri