Who We Are:
We give end users THE CONNECTED LIFE EXPERIENCE the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.
We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.
We currently serve over 3,600 customers globallycomprised of over 1 million guest rooms and apartment unitsacross multiple industries including hospitality, student housing, multi family and senior living.
IN 2020 we launched PlatformONE a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience.
What You Will Do:
Responsible for all technical aspects of deploying managed wired and wireless networks at customer locations. Provides day to day support to Project Management on customer kickoff calls, creates baseline configurations to be applied to new hardware, and works with field resources to deploy and turn up networking services. Performs post-installation Quality Assurance (QA) and heatmap reviews to ensure successful project completion.
Job Duties/ Responsibilities:
- Work within the Single Digits Operations Project Team to complete projects efficiently and effectively.
- Configure, implement, and document network equipment according to Single Digits Network standards.
- Work with other engineers and other service team members to improve the network design, configuration, and implementation processes.
- Manage and update the HSIA related installation documentation, providing the as-built necessary to effectively support the customers HSIA equipment, pre and post installation.
- Lead onsite Single Digits’ field technicians and/or subcontractors, as required, to ensure installations are completed on schedule and according to the Single Digits’ standards and SOW to ensure customer satisfaction.
- Create device configurations according to industry best practices and Single Digits’ standards to be deployed by the remote provisioning team or by the onsite technician at time of installation.
- Test and QA implemented networks to ensure optimal functionality.
- Review wireless survey data to ensure coverage and quality, and to guide WiFi tuning to meet customer needs.
- Stay current on new technologies and changes in the industry.
- Audit inbound design specifications, identifying technical risks and making recommendations to mitigate or resolve any issues.
- Assist in the ongoing development of tools and processes to improve efficiency and accuracy in deployments.
- Be responsive to internal changes in standards, solutions, and deployment processes.
Requirements
Education and Certifications/Licenses:
- Bachelor's degree with major course work in computer science, networking, or related major or equivalent combination of formal education, certifications and work experience.
- CCNA, CWNA, ECSE-Design, ECMS1, or other industry relevant certifications.
Experience:
- Minimum 4 years of related experience to include: o Experience with configuring, deploying, or supporting wired and wireless networking products from Cisco/Meraki, Ruckus, Aruba or similar; o Expert network administration and support skills. Fluent understanding of large network implementations, network protocols, and network topologies; o Familiarity with complex, structured cabling jobs that include interior/exterior installations, terminating, and testing Cat5e/Cat6 and Fiber Optic cabling; and o Experience with configuring and installing routers, firewalls, servers, Layer2/3 ethernet switches, and wireless access points in environments of varying complexity.
Knowledge (e.g., skills; abilities; familiarity w/tools, languages, software programs):
- Experience with computers and software programs such as Outlook, Word, Excel, Visio, Ekahau, and other industry recognized applications.
- Proven experience with troub