About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!
The Customer Care Advocate assists customers over the phone, both inbound and outbound calls, with Medicare or Health Insurance questions.
If you enjoy helping others, solving problems and collaborating in a fast-paced environment we encourage you to apply!
Assist members with AIQ Medicare Advantage, Medicare Supplement, Prescription Drug Plan and other ancillary plan questions from inbound and some outbound calls.
This position requires you to obtain a Health Insurance license in the first two weeks of training to remain employed. You also must be willing to work in the Jacksonville office with the potential of remote work offered based on performance. What We Offer:
- Growth and advancement opportunities we’re a highly stable company in a highly stable and growing industry
- The ability to become licensed as a Life, Accident and Health agent within the first two weeks of training
- Assurance will provide the training, schedule and pay for your testing to qualify for your licenses in your resident state
- Licensing fees paid by Assurance
- A consistent 40 hours per week regular schedule
- Ongoing coaching and career development including individual and group coaching sessions.
- Competitive compensation at $25 per hour
- Generous benefits include medical, dental, vision, paid vacation, and more.
- Paid time off including 10 holidays a year.
- Eligibility to take part in company-sponsored retirement savings plans (401k).
Job Requirements:
- 1+ year experience in a customer service industry.
- A high school diploma or equivalent is required.
- You must become a licensed agent in your state of residence during the first two weeks of training to remain employed with Assurance - licensing requirements may involve travel to your nearest licensing department for testing and fingerprinting.
- Ability to be licensed in all 50 States paid for by Assurance.
- This position requires strong computer skills. You must have an efficient ability to navigate multiple screens, gathering and relaying information while speaking with individuals over the phone while typing a minimum of 25wpm.
- If you receive a conditional offer of employment from Assurance, a vendor will perform a background check, including a soft credit check.
- The ability to commit to a 40-hour work week within our hours of operation of 8 AM to 8PM EST. An 8-hour shift within that timeframe will be assigned to you during training. Overtime is available.
Skills and Abilities Needed:
- A customer service minded aptitude. You consider yourself to be customer oriented and willing to drive to a solution to meet the customer's needs.
- Strong interpersonal skills to build rapport with Medicare eligible individuals and assist them in selecting the appropriate Medicare health insurance plan by presenting our world class suite of insurance products.
- Be highly self-motivated and self-disciplined with the ability to work effectively in a customer service role.
- Organizational skills and effective time management to thrive in a fast-paced environment and adhere to a consistent work schedule.
- Analytical skills to understand key performance metrics.
- Abide by the procedures, rules and requirements of Assurance, regulatory bodies, and states.
- Ability to receive coaching from your sales manager and execute necessary recommendations.
Compensation:
- Assurance is required by multiple state and city laws to include the salary range on position postings when hiring in those specific locals.
- The hourly rate for this position is $25 with eligibility for benefits.