Spa Director, OSEA Skincare Studio
OSEA, United States

Join our fast growing beauty brand and become a fundamental member of our expanding team. We are looking for a savvy, passionate Spa Director who is excited about client services, retail operations, sustainability, and beauty! The ideal candidate has a passion for Spa Operations, Brand Awareness and People Management and thrives in a fast-paced environment, and shares our commitment to wellness in both our products and work life balance. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind.

Responsibilities:

• Supervise staff to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level
• Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective
• Assist in training new staff for all positions
• Assist in making client reservations, check in guests, and offer recommendations or descriptions of services as necessary
• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolve customer complaints; assist customers in all inquiries in connection with the Skincare Studio
• Support the growth of the Skincare Studio by requesting and supporting the creation of marketing campaigns, mailers, updates to the membership program, and all special offers
• Manage an annual operating budget, review financial results, and report progress to the Chief Sales Officer on a weekly basis
• Create staffing models, review work schedules, and approve all personnel decisions
• Create and manage sales sales incentives for the Skincare Studio staff

Requirements

• Minimum 4-6 years of experience in wellness and spa management required
• Excellent organizational and time management skills
• Experience managing and directing employees in a professional and supportive manner
• Willing and able to operate with a flexible schedule, including weekends and evenings
• Excellent communication and interpersonal skills (oral, written, non-verbal, intuitive, psychic et al)
• Must be willing to fall in love with our products, meditate with our team and have fun while we work!

Base Salary Range:

$70,000-$85,000 per year (The actual compensation will depend on a variety of job-related factors which may include work experience and skill level).

Benefits

• Competitive Salary amp; Benefits: In addition to competitive salary, we offer a 401k and make a generous contribution to monthly premiums for our employees’ health, vision, and dental insurance plans.
• Paid Time Off: We work hard but also believe that taking time off from work is essential! We offer generous PTO and company holidays annually, plus a day off on your birthday!
• Employee Discounts and Product Credit: Employees receive 50% off of all OSEA products and $1000.00+ in product credit annually

Job Rewards and Benefits