About KandjiKandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.
Device Harmony is our vision for tearing down the wall between IT and InfoSec to keep every Apple user secure and productive, using connected intelligence and automation. By choosing a career with Kandji, you will play an integral role in contributing to making our vision a reality. Backed by world-class investors such as Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $100+M in capital to date.
Trusted by industry leaders, Kandji’s rapidly growing customer base includes companies like Ramp, Notion, Attentive, Netskope, Noom, Turo, Groupon, VoxMedia, and more.
Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta’s 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products!
The Opportunity As a Enterprise Customer Success Manager, you’ll be responsible for the success of our enterprise customers. As a Trusted Advisor with deep product knowledge, and empathy, you’ll understand customers’ business objectives and align them with product capabilities. You’ll conduct customer onboardings and business reviews, and renew our customers annual contracts. You’ll be responsible for making sure your team ensures retention, identifies new business opportunities, and drives high product usage, and value across their customer base.How you'll make an impact day to day
- Communicate efficiently and effectively with our customers - we primarily communicate via Zoom and email
- Onboarding amp; Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of enterprise customers.
- Develop and enact a custom plan for each customer’s onboarding, Business reviews, expansion, and renewal goals.
- Enablement amp; Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
- Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
- Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests.
- Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
Minimum Qualifications
- 5+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
- 5+ year customer-facing experience as a CSM, or Strategic Consultant.
- Experience maintaining ARR of $5M+ including contract values over $100k.
- Experience meeting KPIs.
- Experience with supporting tools and platforms like HubSpot, Zendesk and JIRA.
- Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
- Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested.
- Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Team and goal-oriented. High output; low ego.
- Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
- Ability to travel (light travel to conferences or customers may be required).
- Experience working with or supporting Apple devices.
- Required to work on-site Tuesday, Wednesday, and Thursday, with the flexibility to work remotely on Mondays and Fridays. Managers may require additional on-site days.
These requirements are for the strongest, ideal candidate. Even if you do not outperform every bullet point, Kandji encourages you to apply. We promote a diverse, equitable, and inclusive culture and recognize that even the strongest candidates won’t have all desired experiences and qualifications.
Benefits amp; Perks• Competitive salary• 100% individual and dependent medical + dental + vision coverage• 401(k) with a 4% company match• 20 days PTO • 14 paid holidays per year• 10 health and wellness days per year• Equity for full-time employees• 12 weeks of paid leave for new parents• Cell phone amp; Internet stipend• Exciting opportunities for career growth• An outstanding, inclusive cultu