Remote - Enrollment Specialist
CareHarmony, United States
Job Description
CareHarmony Overview
CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.
We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.
An Enrollment Specialist is a member of the Patient Engagement Specialist(PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).
Position Details/ Responsibilities:
You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program.
You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.
Requirements
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability be able to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- Possess high-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
- Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Availability during business hours (8 am - 5:30 pm - CST.)
- Sales acumen is preferred, but not required
- Associate degree or higher
- US Based
Benefits
Competitive Benefits Package
Full Time, 100% Remote
Advancement Opportunities