Intake Specialist
CitySquare, United States
Job Description
ABOUT CITYSQUARE | COMMUNITY HEALTH AND FOOD PROGRAMS
CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential.
The Health Equity and Food Security department is made up of Assistant Directors, a Community Health Nurse, Program Managers, Community Health Workers, Resource and Health Navigators, a variety of Food Pantry Operational Staff, Child Nutrition Specialists and AmeriCorps members and/or interns to support the overall work of each program. The Health Equity department works closely in partnership with Parkland Hospital and other system level entities. The department operates under a larger strategic goal that every neighbor is connected to a healthcare provider and social supports. The food department consists of feeding programs under the Child Nutrition arm that includes Child and Adult Care Food Programs (CACFP) and Summer Food Service Programs (SFSP) and an onsite robust food pantry. The department operates under a larger strategic goal that every neighbor has accessible, affordable, and healthy food. Team members are passionate about working with neighbors through journey while also managing reporting requirements necessary to maintain grant funding, including accurate grant reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.
POSITION SUMMARY
The Intake Specialist is responsible for receiving neighbors, handling necessary paperwork, and educating neighbors on the Food Pantry and other CitySquare resources. The Intake Specialist is responsible for ensuring all shopping trips are accurately recorded, neighbor information is updated as needed, and necessary paperwork is completed. This position reports to the Intake Manager and is required to speak and write Spanish fluently. The food pantry operates during weekdays and has limited evening and weekend hours. The Intake Specialist must be able to work occasional weeknights and weekend hours as requested.
Requirements
QUALIFICATIONS
Education: High school diploma or GED required.
Experience: One (1) year of experience in a customer service role required.
Licensure/Certification: None
Additional Requirements: Ability to speak, read and write in both English and Spanish required.
Basic computer skills required. Must be able to work occasional weeknights and weekend hours as requested.
PRIMARY RESPONSIBILITIES
This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.
- Assist with neighbor intake process according to current Food Pantry procedures to ensure all eligible neighbors entering the food pantry receive food and resources available to them.This includes mobile pantry services.
- Interview new neighbors to determine their specific needs, accurately notate the intake form according to Food Panty procedures.
- Introduce and explain CitySquare’s unique Food Pantry process and queue system to ensure each neighbor is well informed.
- For returning neighbors, ensure they are eligible to receive groceries that day and/or provide resources as necessary.
- Ensure the intake area is ready during opening procedures. This includes making copies of forms and ensuring materials are replenished and in place for easy access and success throughout the day.
- Answer all incoming calls for the department in an efficient and professional manner.
- Take messages and distribute, transfer callers, or resolve inquiries from callers, as appropriate.
- Enter data from intakes, or from interactions with neighbors; ensure data is kept up-to-date and accurate.
- Maintain a safe and clean work environment, pick up and clean as needed.
- Receive and greet visitors, by fostering a welcoming and friendly environment.
- Help to ensure security by monitoring incoming visitors and verifying the reason for visit, when needed.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES