Rapsodo Inc. is a sports technology and analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping golfers of all abilities, including PGA professionals, to optimize their launch conditions, to allowing MLB pitchers to increase the efficiency on their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.
As the Business IT Coordinator for Rapsodo you will lead the tracking, development, and optimization of key business processes and systems. You will work cross-functionally to support the goals and initiatives of the Diamond Sports and Golf business units as well as work closely with Rapsodo’s Global teams in Turkey, Singapore, Japan, and the UK. The scope of work includes, but is not limited to systems architecture, software introduction, process automation, IT integrations, and project management.
This role reports to the Manager of Business Operations.
Requirements
Key Responsibilities:
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
- Responsible for maintaining the day-to-day functionality and accuracy of our Salesforce environment
- Serve as the primary point of contact and source of information for all business users around Salesforce and its related systems/tools.
- Tasked with continually driving process improvements and automations to improve business performance and reduce errors
- Working closely with Systems Integrators to align on work projects
- Creating and maintaining project management and risk management plans
- Conducting regular project meetings: Communication and Coordination: Facilitating communication and coordination among project team members, including developers, administrators, and business users. This can involve scheduling meetings, and distributing project-related information.
- Serves as the Salesforce subject matter expert during project Planning and go-live events to prepare for operational transitions
- Work cross-functionally between business units and global offices to understand, document, and implement projects defined in our business IT roadmap
- Plan and provide regular traning and educational opportunities for the business to understand and learn about the changes being made to business processes or requirements
Experience amp; Skills:
- Bachelor's degree in business administration, IT or a related field
- 2+ years of experience in a Business Operations, Business IT, or Project Management role
- 1-3 years of experience with Salesforce in a development capacity
- Experience with Jira, Sales Cloud, and/or Support Cloud is a plus
- Curious in nature and proactively seeks out improvements in current processes and guidelines
- Self-starter that takes a high level of ownership in his/her responsibilities. Committed to accuracy and has a strong attention to detail
- Entrepreneurial and able to monitor and react quickly to changes in the business
- Excellent interpersonal and customer service skills
- Excellent verbal and written communication skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Experience developing, testing and implementing new software and processes to business users
- Results-oriented with a strong sense of urgency
- Passion for sports preferred