Assistant Manager (Seabright)
Verve Coffee Roasters, United States
Job Description
At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel.
We seek an enthusiastic, confident leader to assist in managing Verve's Seabright café and further develop our highly talented crew. Join us in continuously raising the bar on the coffee and culinary experience. Live with Verve!
Key Responsibilities:
- Oversee retail staff and café operations
- Possess an in depth knowledge of Verve products, principles, and policies
- Ensure outstanding customer experience and superior product quality
- Strive to exceed café’s financial goals
- Coach and support retail staff
- On the floor leadership and composure during a rush
- Clear knowledge of all products offered by VCR
- Effectively communicate expectations to staff
- Provide and promote excellent customer service at all times
- Participate in the interview process
- Participate in planning and facilitating staff meetings
- Facilitate weekly/monthly inventory and ordering
- Cash handling operations
Specific Duties:
- Motivate team with positivity, and set the pace for speed and efficiency during shifts
- Take advantage of teachable moments that are presented
- Lead in store bar training, coffee education and be a model barista
- Uphold current standards and identify key areas of improvement
- Promote teamwork and excellent communication within the café
- Follow disciplinary protocol outlined in the VCR Employee Handbook
- Can interpret and understand weekly metrics
- Promote teamwork and robust, positive communication among staff
- Build deep and rich relationships with the cafes regulars and guests
- Set up delivery schedule
- Create weekly cafe schedule
- Oversee cafe payroll, scrub timecards semi-monthly
- Recruit and interview candidates as needed to maintain a stellar staff
- Control costs without compromising standards and customer service
- Develop and implement strategy to exceed cafe top and bottom line financial goal
- Place weekly/monthly orders with vendors
- Manage and organize stock areas
- Ensure that daily side work and weekly projects are completed
Requirements:
- Must love coffee
- Thrives in a fast paced environment
- Supervisory experience preferred
- Ability to display advanced skills in leadership and communication
- Excellent verbal and written communication skills
- Well organized and detail oriented
- Previous cash handling experience
- Must be positive, approachable and have the ability to work well with a team
- Logical and methodical approach to problem solving
- Flexible with the ability to multitask in a highly demanding and sometimes stressful environment
- Able to give and receive constructive feedback in any given situation
- Available to work full-time, including some weekends and holidays
- CA Food Handler’s certificate required
- Microsoft Office proficient
- Ability to lift 50 lbs unassisted and be able to stand for long periods at a time
Pay amp; Benefits:
- $18-$21/hr + Tips
- All employees qualify for paid sick days
- Free coffee with each paycheck
- All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items
Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.