SaaS Training Specialist
Myndshft Technologies, Inc., United States
Job Description
As a SaaS end user trainer you will report to the Director of Customer Training and Knowledgement Management. You will become a SME on the Myndshft products and be responsible for delivering live training to new and existing end users and internal team members.
Job Responsibilities
- Become a Prior Authorization SME and SME on Myndshft products.
- Coordinate closely with the supervisor to keep all content and product training relevant and impactful for your learners.
- Create and deliver training agendas.
- Report data on completed training, any issues, absences.
- Interact with new end users to understand their needs and assess their goals with Myndshft technologies.
- Facilitating follow-up sessions integrating feedback.
- Encourage users by recognizing milestones and mitigating challenges that hinder progress.
- Collaborating with other stakeholders on end users’ progress, where relevant.
- Regularly report on progress made and results obtained with end users.
- Utilize software tools to monitor and gauge end user adoption.
- Assist in preparing learning materials.
- Other tasks that may be assigned from time to time.
Requirements
- At least three years of work experience in SaaS end user training, implementations or, onboarding.
- Passionate about training technology to all types of end users and team members.
- Active listener to hear the end users’ questions and feedback.
- Expertise in articulating ideas and building relationships.
- High-energy, hard worker who takes ownership and sees things through to completion.
- Thinker who isn't afraid to optimize and iterate on existing processes.
- Ability to monitor progress and mitigate factors hindering progress.
- Manage multiple training projects at all times.
- Proficiency in keeping up with advancements in the field of technology training.
- Excellent recordkeeping, interpersonal, and communication skills.
- Passionate about the company's mission and vision.
- Experience working in the healthcare revenue cycle is a plus.
- A willingness to learn our software and the tools we use to make our company run
Benefits
- Competitive salary that correlates with your ability to contribute
- Generous vacation + sick time allotment
- 4 hours/ month paid community service time
- Equity incentive plan
- Medical, Dental, amp; Vision, GTL, STD, LTD Insurance with employer contribution
- 401k + Employer Match
- Support on-site, remote and hybrid work environement
- Friday All Company Townhalls
About Myndshft
We value diversity and inclusion, and strive to build teams which include people from a variety of backgrounds, perspectives, and skills. Diversity makes us tick, and we are better together. That said, we are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Disclaimer
This job description is subject to change at any time. We are a startup, and we all wear many hats. As part of your employment, you may be asked to perform duties outside of this job description. Please see your immediate supervisor with any questions you may have.