Health Navigator
CitySquare, United States
Job Description
ABOUT CITYSQUARE | COMMUNITY HEALTH AND FOOD PROGRAMS
CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential.
The Health Equity and Food Security department is made up of Assistant Directors, a Community Health Nurse, Program Managers, Community Health Workers, Resource and Health Navigators, a variety of Food Pantry Operational Staff, Child Nutrition Specialists and AmeriCorps members and/or interns to support the overall work of each program. The Health Equity department works closely in partnership with Parkland Hospital and other system level entities. The department operates under a larger strategic goal that every neighbor is connected to a healthcare provider and social supports. The food Security department consists of feeding programs under the Child Nutrition arm that includes Child and Adult Care Food Programs (CACFP) and Summer Food Service Programs (SFSP) and an onsite robust food pantry. The department operates under a larger strategic goal that every neighbor has accessible, affordable, and healthy food. Team members are passionate about working with neighbors through journey while also managing reporting requirements necessary to maintain grant funding, including accurate grant reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.
POSITION SUMMARY
Health Navigators play an important role in assisting the uninsured and other underserved communities gain access to health coverage. The Health Navigator works to build a trusting relationship with neighbors and serves as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The Health Navigator will offer outreach and education campaigns, conduct eligibility screenings, provide enrollment assistance, and make appropriate referrals for uninsured or underinsured individuals.
It is expected that the Health Navigator will travel to multiple location sites both within and outside of CitySquare. Initially, the Health Navigator will work collaboratively to conduct in-reach efforts across all
CitySquare programs to assess health insurance status of neighbors through a social risk assessment. Additionally, the Health Navigator will execute multiple outreach and education activities to raise awareness about Federally Facilitated Exchanges, connect uninsured or underinsured populations to qualified health plans and help them to understand health coverage options, in a way that is culturally and linguistically appropriate to the needs of the target population. The Health Navigator will work closely with the Lead Health Navigator to ensure success of the program.
Requirements
QUALIFICATIONS
Education: Must have High School diploma or GED.
Experience: One (1) year experience in community outreach, sales, customer service or related work amp; working directly with vulnerable and homeless populations required; Three (3) years’ experience preferred.
Licensure: Certification for Navigators as required by applicable state and federal laws will be required as part of the program for those hired. It is preferred to have Community Health Worker certification.
Additional Requirements: Bilingual in English/Spanish preferred. Proficient in Microsoft Office. Ability to work flexible hours as needed. Must have a valid driver’s license, proof of vehicle liability insurance, and reliable transportation. Must be able to travel as needed.
PRIMARY RESPONSIBILITIES
This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.
- Complete all required federal Navigator training and pass certification test.
- Conduct in-person outreach, education, and enrollment assistance to targeted population.
- Provide public education activities to educate people about the Marketplace and Qualified Health Plans.
- Serve as a resource for consumers and organizations seek