About us
Seer is a market-leading medtech company challenging the status quo of how healthcare is delivered. From our global headquarters in Melbourne, Australia, and our US location in Rochester, MN we are rapidly expanding our team to solve big problems in the healthcare sector.
Seer believes that technology can have a positive impact on healthcare. We’re on a mission to challenge the status quo of healthcare and push the limits of what’s possible when it comes to patient empowerment. By opening access to home monitoring services at scale, we believe we can relieve bottlenecks in the healthcare system, fast-track treatment, improve productivity, and save millions of lives.
Seer has already made a major impact across Australia over the last five years and has now entered the UK and US markets.
About the role
The Junior Product Support Engineer provides assistance to our clinical customers by diagnosing and troubleshooting software and hardware problems. They use their knowledge to resolve medical device issues and clinical application errors, mostly via immediate remote support. They are responsible for onboarding customers, integrating Seer’s products with customer networks and maintaining customer relationships. They also conduct corrective and preventive maintenance on Seer equipment, diagnose faults and repair equipment. Site visits may be required in rare circumstances.
The Junior Product Support Engineer interacts with customers and colleagues throughout the US to address inquiries, concerns, and requests escalated internally or directly. They maintain Seer’s assets in the US and ensure sufficient inventory is available to support business activities in the region. They are the go-to person for all US customers and represent the company in every interaction with the customer; as such, they must be well-presented and articulate. A positive, solution-focused engineer with an understanding of the challenges faced by hospital teams is essential for the role.
Ultimately, the product support engineer will be a person our customers trust. They will be relied on to provide timely and accurate solutions to technical and clinical application problems. They will also investigate these problems to find the root cause and then feed this information to the team to highlight potential training or design flaws.
Duties are typically performed remotely during standard business hours. However, the product support engineer may need to travel to the customer's location when required. They may also need to perform reasonable additional hours to ensure customer needs are met.
In this role, you will:
Your experience:
Why choose Seer?
At Seer, we are doing purpos