Customer Success Manager, US
CybelAngel, United States
Job Description
*Remote Friendly*
Who are we?
At CybelAngel, we see beyond perimeters to protect businesses from the most critical digital threats. Our 180+ team members around the world provide cybersecurity solutions to Fortune 500 Global companies. Our advanced software, and our expert cyber analyst team, detect and resolve critical threats, long before they fall into the hands of cyber criminals.
It’s only the beginning. At CybelAngel, our capabilities expand every day to cover new risks and new possibilities. Beyond perimeters. Join us!
With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid and remote work environment. We are proud of our culture of ambition and high commitment to ethics.
Our values:
- Be Curious
- Be Bold
- Stronger Together
Your mission:
You will be the point person, post sale of the customer lifecycle, for all things CybelAngel; for the accounts you cover. You will work closely with a cybersecurity analyst to drive adoption and satisfaction of CybelAngel products and services by focusing on customers business outcomes in the cybersecurity industry. You will report to the Vice President of Customer Success. Your primary objectives will include the following:
- Managing a number of enterprise customers through all phases of the customer lifecycle including renewals.
- Proactively building trusted relationships with your assigned customers to identify upsell and cross-sell opportunities while mitigating churn.
- Represent the customer to all organizations internally working cross functionally to achieve customer’s desired outcomes.
- Partner with teams such as: Sales, Analysts, Product and Engineering to convey customer feedback, identify challenges, and develop appropriate solutions.
- Deliver executive business reviews facilitating roadmap discussions and value of solution set.
- Acquire and maintain an in-depth and technical knowledge base of our products, tools, and processes.
- Builds and elevates strategic relationships with CISOs and other key security leaders within the account
- Assist CybelAngel marketing by encouraging customers to appear in CybelAngels related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences
Requirements
Who are you?
- 2+ years experience in a Customer Success or Customer Relationship Management role with large enterprise accounts (preferably in SaaS.) in a cross functional environment.
- Demonstrated ability to work with C-level executives/decision makers
- Your history includes a proven track record of upsell, cross sell, renewals and account management of exceeding retention goals and uncovering new expansion opportunities.
- You pride yourself with strong Interpersonal skills and an ability to work in a fast paced environment.
- You have excellent communication skills, attention to detail and multi-tasking skills.
Bonus points:
- A solid understanding of Cyber Security
- Prior early stage and start-up experience
Benefits
How we’ll take care of you:
- Competitive Benefits Package
- PTO (22 days per year) amp; Holidays (11 per year)
- Monthly phone/Internet Stipend
- Opportunities for travel domestically and internationally
- Friendly and collaborative work environment
- Regular team building events
- More to discover when you join us!
Note that if within a month you have not received any emails from us, please understand that this means we have experienced a very large volume of candidates for the role. We will be digging out soon!
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. CybelAngel also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neuro-diversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.