Lead Patient Service Representative
Catch Health Inc, United States
Job Description
Catch Health Inc, a venture-backed startup that aims to create a personalized and straightforward healthcare experience, is looking for motivated individuals to join their team as a Patient Service Representative. As a Patient Service Representative, you will play a key role in the Click-and-Mortar Care Platform service system by providing customer support and representing the company's values to patients, clients, and partners.
At Catch Health Inc, we believe that healthcare should work a whole lot better. Our Click-and-Mortar Care Platform helps enterprise healthcare systems better attract, serve, and retain patients. Our team is composed of successful founders, builders, and operators behind some of the most transformational startups in digital health in the last decade. We're an early-stage, innovative, and fast-paced environment that values exceptional work ethic and drive to succeed.
If you're an energetic professional who is passionate about healthcare and making a difference, we'd love to hear from you.
- Answer phone calls and respond to customer inquiries, complaints, and feedback in a timely and professional manner.
- Record and keep detailed records of customer interactions, transactions, comments, and complaints.
- Coordinate with healthcare providers and partners to resolve customer issues and complaints.
- Escalate complex issues to appropriate departments and follow up until resolution.
- Use various computer software applications to verify customer information, schedule appointments, and manage patient records.
- Support team members by sharing knowledge, troubleshooting issues, and suggesting potential improvements.
- Maintain a positive and professional image of Catch Health Inc through communication and interaction with clients, partners, and patients.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in customer service, healthcare, or related field.
- Familiarity with HIPAA and other relevant patient privacy laws and regulations.
- Strong communication and interpersonal skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficiency in computer software applications and data entry.
Benefits
- Health Care Plan (Medical, Dental amp; Vision)
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Unlimited Paid Time Off (Vacation, Sick amp; Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term amp; Long Term Disability
- Training amp; Development
- Work From Home
- Free Food amp; Snacks
- Wellness Resources
- Stock Option Plan