Account Specialist, Customer Success
MOO, United States

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA and Denver, CO.
We’re making new and exciting things and we could really do with your help.
MOO’s customer teams operate globally as we have people in London, RI/MA and CO. You’ll be a part of a team that works together to deliver delight to our MOO customers!
Our Account Specialists are responsible for catering to MOO’s small to medium size customers. It is a group management position, meaning you’ll be working closely with your fellow Account amp; Artwork Specialists to manage this large group of customers.
As a member of this team, experience in customer service, time management, organization and understanding of artworking and print is highly recommended. You’re flexible, willing to try new techniques and solution oriented with strong communication skills!
The successful candidate will have the ability to deliver world-class service and be determined to hit targets. Being a confident communicator with a friendly attitude, you will ensure customers enjoy an outstanding experience at every interaction.Responsibilities

• Assist the Account Management and Design Services team with closing large order opportunities
• Manage Service related queries associated with our Managed Service accounts
• Hit or exceed monthly targets
• Maintain accurate customer records within CRM tools
• A full understanding of our customer segments and what we offer them
• Identify opportunities to upsell products and services and merchandise products
• Respond to incoming customer needs via multiple channels (phone, chat and/or email)
• Communicate with MOO customers, sales and service departments to resolve customer issues

About You

• The person we appoint to this role will have a strong desire to learn and grow within the sales and design support realm. To be considered for the role, you’ll need to show:

Interest in sales and design Strong communication skills Strong attention to detail Ability to work within a team setting Time management and organizational skills Passion for providing world class customer service Positive, helpful teammateNice to Haves

• Experience with Adobe Creative Suite
• ZenDesk and Salesforce experience
• Language capabilities - French, Spanish, German
• A good understanding of digital and CMYK printing and ability to color correct

What’s it like to work at MOO?MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognizing the importance of a healthy work/life balance.
That’s why we offer 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).
Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class