Account Supervisor
The Marketing Practice, United States
Job Description
Salary range: $80,000- $100,000
The Marketing Practice is an agency for the new, integrated era of B2B. We have over 500 B2B specialists globally, helping tech leaders create more sales today and better growth long term.
Our clients are some of the world’s biggest tech brands and fast-growth challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at TMP offers the chance to build on your capabilities every day, learning from the leading specialists you’ll work alongside and through our bespoke TMP Academy training program.
This role is critical to the success and health of our client relationships. We are looking for an experienced client services professional who is well-versed in client management, team management, and delivering work on time and within budget.
You will support 1-4 accounts with multiple clients and be accountable for the management of $500K - $750K in revenue. You will build and manage client relationships and oversee the development of various projects and campaigns. You will proactively lead the day-to-day management of marketing efforts for our clients. You understand the importance of honest and direct communication and know the value of developing trusted relationships. You will have a continual desire to learn about marketing, your client’s business, and the industry. You thrive in a fast-paced environment but understand how to calmly handle challenging situations. You take ownership of your projects, your career, client relationships, and the team’s success.
Requirements
Client Services
- Responsible for the day-to-day management of projects and campaigns for your accounts.
- Proactively communicate and manage expectations with clients and internal team members.
- Ensure that all campaigns, programs, and projects are being delivered according to expectations.
- Meet with internal teams and clients on a regular basis to review progress and performance.
- Build strong relationships with clients by acting as a trusted partner.
- Support the development of statements of work in conjunction with agency team members.
- Promptly address any client satisfaction issues with the clients and agency team members.
- Proactively manage project financials ensuring appropriate team allocation and agency compensation in accordance with approved scopes of work. And promptly address necessary change orders
Strategy and Growth
- Seek opportunities to expand client relationships and business within assigned accounts.
- Research, review, and synthesize insights for use in briefs, reports, or presentations.
- Remain on top of industry trends and issues that impact our client’s business.
- Learn and understand the various agency offerings.
- Participate in the development and management of account plans.
DESIRED OUTCOMES
- Projects and campaigns are delivered on time and on budget.
- Client objectives are being hit or exceeded at the end of programs and projects.
- You have strong client relationships and multiple client advocates.
- The internal team enjoys working with you on projects and campaigns.
- You are learning and growing your marketing skill set.
EXPERIENCE:
- 5+ years of experience in client management in marketing, advertising, and/or communications
- Experience in the day-to-day management of projects and campaigns
- Proven problem solver and conflict resolver
- Demonstrated ability to build trusted relationships with clients
- Poise and professionalism under pressure
- B2B marketing experience
- Prior agency experience
- Above average presentation and communication skills
- Ability to travel 10-15% based on client location
Benefits
- Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
- Pre-tax flexible spending account (FSA) healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
- 4% 401(k) contribution with no vesting period: We are invested in our employee’s careers. Each individual has the opportunity to build a future for themselves through a 401k, and we see that as a succ