Operations Manager - 1O1K006
SNIPEBRIDGE, United States
Job Description
COMPANY
A leading Architecture amp; Design house that works in niche design areas with a selective global clientele. They have been in business for over 50 years and have won many prestigious awards including the National AIA Architecture Firm Award. They have also been named in the Top Ten Most Innovative Companies in Architecture by Fast Company for two years in a row.
POSITION SUMMARY
The Operations Manager is a centralized resource holding a firm-wide view linking the business operations with project or department performance. This proactive role helps project managers unstick operational challenges on projects and is a solutions-focused individual who can drive towards issue resolution. This role reports both to a centralized operational leadership as well as the departmental director when applicable.
KEY RESPONSIBILITIES
Project Startup/Kickoff -
- Lead project teams through project startup with documenting and understanding project goals
- Assist Project Managers with establishing workplans for completing work
- Assist Directors in understanding project needs
- Clarifies project deliverables and deadlines for managers and/or departments
Contracts amp; Proposals -
- Understands scope and helps the contracts department with clarifying scope, fee, deliverables and other project requirements
- Interpret contracted scope with project managers to assess scope creep, gaps and when to pursue additional service requests
- With training and supervision from other stakeholders, draft project proposals
Planning Workflow -
- Work with managers and staffing team to update project plans and find solutions for gaps and inefficiencies.
- Develop tools for departments to understand workload predictability
Business Operations -
- When related to departmental work (as opposed to project work), bring business operations perspective to how the department runs and operates financially.
Staffing amp; Resource Management -
- Identifying staffing availability or shortages across projects and working with Staffing team to reallocate resources
- Liase with project managers, centralized staffing team and departmental directors to understand and track project needs
Reporting amp; Data -
- Generate commonly used project performance reports
- Interpret and explain data to managers and stakeholders
- Support managers by prioritizing and acting upon understanding financial performance at both project and departmental levels
- Assist departments with understanding utilization goals
Communication -
- Seek out project work to plan workflows
- Seek out project innovation to communicate to the firm
- Manage internal intranet pages for specific departments
- Special projects as assigned
REQUIRED SKILLS, EXPERIENCE amp; EDUCATION
- Minimum 7 years of relevant experience
- 4-year undergraduate degree related to design or business studies or organizational management
- Proficient in Microsoft Suite, particularly MS Excel
- Strong organizational skills
- Ability to manage and delegate a multitude of tasks, assignments and changing priorities efficiently
- Being able to work amongst a group of peers, along with Director of Architectural Operations, other senior operations managers, project accountants, project managers, project administrators and team members
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills
- Follow through
- Interest in systems thinking and how to make process improvements
- Strong communication skills to help explain financial concepts to Project Managers
Nice to have -
- Project management and collaboration software such as Smartsheet, Trello, Miro
- Experience with ERP software such as Deltek Vision
- Experience with Microsoft Power BI
- Proficient in departmental specific software when needed
- Knowledge of Photoshop, Illustrator and InDesign a plus, but not required.
- Familiarity with Architecture and Engineering project phases and terminology
- Interest and aptitude in learning new software and solutions to team issues
Personal Attributes -
- Highly collaborative by nature, with the willingness to approach every project with creativity and curiosity to learn
- An innate desire to contribute team goals and deliverables
- Detail and task-oriented with a passion for excellence and organization
- High emotional intelligence
- Pro-active and dynamic in their skills and initiative
- Solutions-focused and resourceful in finding options to move fo