Collection Specialist
USALLIANCE Financial, United States

The Collection Specialist position is responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans.

This position will require a minimum of 3 days per week on-site at our Chelmsford, MA office and other days will be flexible to work off-site. #LI-Hybrid

• Contact members to determine the reason for past-due accounts or contacting accounts post charge-off
• Process charge-offs on variety of loan products
• Complete payments on active and charged off accounts
• Respond to account inquiries from internal and external members
• Assist with bankruptcy processing and/or tracking
• Process transactions and balancing accounts to ensure accuracy.
• Follow up with correspondence or calls on delinquent/charged off loan accounts until resolution, recommend actions to be taken.
• Document all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs,
• Maintain accurate records on all accounts. Ensure that future followupdates are maintained on all accounts,
• Provide maximum coverage of their account queue assignment and guarantee that there are no accounts with follow up dates that have passed.
• Work out and negotiate payment plans with members when necessary.

Requirements

• 3 years of collections experience is required
• Maintain key performance metrics at required levels
• Maintain delinquency and repossessions at prescribed levels
• Complete phone calls to meet required metric standards
• Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements
• Some knowledge of all requirements for repossessions, contract extensions, and contract rewrites
• Some knowledge of all consumer and real estate loans
• Ability to make recommendations to management on unique collections cases
• Ability to skip trace an account
• Ability to work 1-2 Saturdays per month (8am-12pm)
• Ability to work one evening shift per week (10am - 7pm)
• Advanced knowledge of Excel, Microsoft Access and other reporting systems
• Ability to work independently to meet deadlines with excellent follow through skills
• Excellent verbal and written communication skills

Benefits

• Medical and Dental Insurance
• Employer Paid Vision and Life Insurance
• 401(k) Savings Plan with Employer Match
• Flexible Spending Accounts for Health amp; Dependent Care Expenses
• Collaborative amp; Dynamic Co-workers
• Innovative amp; Relevant Technology Resources
• Career Planning

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.

Job Rewards and Benefits