Senior Account Manager, Operations (Supply Chain)
Congo Brands, United States
Job Description
About Us
Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands houses some of the World’s most noted brands including Alani Nu, Prime Hydration, Prime Energy, and 3D Energy only to include more within the coming years.
Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and many more through ecommerce and retail partnerships. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavors. Congo Brands is on pace to become one of the World’s most noted consumer product brand companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from nutritional supplements, energy drinks, snacks and much more.
The role:
Congo Brands is looking for a Senior Operations Account Manager!!
Become a driving force behind seamless supply chain operations and exceptional customer satisfaction. Your influence and experience have the power to redefine our current supply chain landscape! This is an in-office, full-time position at Congo Brands HQ in Louisville, KY.
The Senior Operations Account Manager will act in a similar capacity as a Collaborative Planning, Forecast and Replenishment analyst. In this pivotal role, you'll leverage your 5+ years of experience leading and coaching a team, collaborating with internal teams to execute critical tasks, including item transitions, demand forecast adjustments, and strategic planning for seasonal features, case fill, store in stocks, new inventory and so forth. As needed, the Senior Account Manager will assist in communication with customers ensuring all questions/issues are addressed timely and accurately. *This is NOT a sales position
Key responsibilities:
• Act as a key problem solver and the go to person for day-to-day distribution issues related to last minute orders and issues resulting from production timing.
• Manage the entire order process ensuring the plan is properly executed, including initial shipments, replenishment orders, modular/display commitments as well as overseeing order processing, order shipping and delivery cycle.
• Serve as reference point for internal cross functional areas and external customers alike through feedback, documentation amp; information.
• Track sales reports, keeping detailed accounts amp; status reports, and perform data entry.
• Maintain retail execution data and customer information in assigned resources/tools.
• Manage administrative and analytical duties.
• Analyze large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.
• Cultivate and foster strong working relationships with retail buyers and replenishment teams.
• Lead the review and resolution of customer issues.
• Generate internal and external reporting.
• Coordinate meetings with top customers to discuss open topics.
• Apply financial acumen and analytical skills to build and execute a successful strategy.
• Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.
To be successful in this role, you will need:
• 5+ years of related experience and proven ability to coach and lead a team.
• Bachelor's degree in Business, Supply Chain, Communications, or related field.
• Proven ability to present summary level information to key stakeholders.
• Experience leveraging tools such as Power BI, Microsoft Excel, NetSuite, and TMS platforms.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.
• Eager to work in a fast-paced environment and partner with cross-functional teams.
• Strong analytical, communication and presentation skills.
• Ability to learn new software quickly.
• Ability to multi-task and prioritize while communicating effectively.
• Exceptional follow up and organizational skills.
• Ability to accurately execute solutions and implement new processes.
• Proactive, self-starter, solutions oriented, embraces change, entrepreneurial spirit.
Benefits amp; Perks
• Competitive Salary
• Health Benefits: Medical, Dental, Vision, Life Insurance, Disability, HSA / FSA / Dependent Care FSA
• 3 weeks PTO + 8 paid holidays
• 6 weeks paid parental leave
• 401(k) plan with employer match
• Monthly cell phone stipend
• Free product
• AND MUCH MORE!
Congo Brands, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employmen