Note! Apply link will take you to an external website.
Implementation Specialist III- 404 (Hybrid- Portland, Maine)
Emburse, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 29, 2023
Last Date
Sep 29, 2023
Location(s)
Job Description
At Emburse our mission is to help make our users’ lives and their businesses better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill amp; Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.
Implementation Specialists are responsible for activating and configuring Emburse software for newclients and existing clients purchasing professional services. These activities include: consultation todetermine the best configurations for the client’s business needs and long-term usage of the software;configuring the software through the user interface; configuring the software through back-enddatabases, scripts and via software tools; tracking, managing and providing regular updates on theprogress of an implementation project; ongoing communication with client-side and internalstakeholders throughout the process.What you’ll do:- Serve as escalation point for Implementation Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities
- Act as training resource for new implementation team members and existing Implementation Specialists
- Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally
- Act as a primary or secondary resource on projects which are identified as higher-revenue, sensitive, complex and/or strategic
- Assist in developing and updating important implementation processes, with a focus on increased efficiency and turn-around time
- Provide exceptional customer service to clients by phone, email and via web
- Demonstrate proficiency with the product and translate client requirements to capabilities of the software
- Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation
- Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings
- Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements
- Configure the product to meet the needs and requirements of the client, according to the scope of the project
- Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process
- Provide regular status updates on project deliverables and milestones through defined processes
- Balance multiple concurrent projects within set workload expectations
- Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders
- #LI-LH1
- #LI-Hybrid
What we’re looking for: - Bachelor's degree, college diploma in related field and/or equivalent experience
- 3 years minimum of software implementation, customer service and/or transferable experience
- 3 years experience using or administrating CRM, database-driven workflow products and/or financial management software
- 3 years minimum experience working with Emburse products (or equivalent) within the area of responsibility
- Strong interpersonal skills including collaboration, negotiation and diplomacy
- Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
- Excellent communication skills (both verbal and written) to ensure all parties are informed of the implementation progress (both internally and externally)
- Proficiency with business productivity software such as word processor and spreadsheet programs
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities
- Proficiency with online web meeting presentation software
- Minimum 3 years project management experience required, in an Implementation Specialist I/II role or equivalent
- Strong knowledge of accounting systems, practices and terminology as relevant to our product offerings
- Proficiency with Emburse products within the area of responsibility (or equivalent) and minimum 3 years experience demonstrating the same
- High-level knowledge of related software in the business area offered by p
Job Specification
Emburse
Information Technology and Services - London, United Kingdom