Senior Analyst of Commercial Operations Data Management
Evaluate Group, United States

Evaluate is a global company providing outstanding market intelligence services for the Pharmaceutical, Medical Device, Financial and Consulting sectors, through the Evaluate Pharma, Evaluate Medtech, Evaluate Omnium and Evaluate Vantage online brands. Our international clients in Pharma and Biotech, Medtech, Banking and Consultancy regard Evaluate Pharma as the industry’s gold standard for timely and accurate analysis of reported drug sales, consensus sales forecasts, Ramp;D pipeline, markets and comprehensive company financials.

To amplify the ability to make critical decisions, Evaluate is proud to become part of Norstella an organization that unites four market-leading companies with a shared goal: to improve patient access to life-changing therapies. We are stronger together and as a Norstella company, Evaluate plays a key role in helping to connect the dots from pipeline to patient.

The Team

Commercial Operations. Reporting to Director of Commercial Operations.

Scope of the Role

In this role as Sr. Analyst of Commercial Operations amp; Data Management, you will work closely with the Director of Commercial Operations to support the implementation and documentation of Commercial Operations process improvements and initiatives as well as manage ad hoc analysis requests from the business.

You will be instrumental in driving best practices, executing on the streamlining processes, proactively managing SF data governance, and supporting the Evaluate Commercial teams such as Operations and Sales. You will also work closely with cross functional teams such as Sales, Customer Success, Marketing, Finance, Enablement, Legal, IT, Compensation, and the wider Norstella Commercial Operations teams to ensure alignment with Norstella’s objectives and goals.

Key Goals

• Increase process efficiencies, improve sales experience, and contribute to more selling and service time through reduction in manual processes and automation via technology.
• Own Salesforce sales data governance and maintenance. Proactively ensure sales data is accurate and consistent for better reporting and improvement of data quality.
• Ensure smooth operation of day-to-day commercial operations processes at Evaluate.
• Be the liaison with other support teams to remove bottlenecks from the sales teams.
• Provide support to Commercial Operations and Sales Team with ad/hoc analysis as needed.

You will be responsible for:

• Proactive Salesforce data governance and maintenance.
  • Proactively ensure sales data is accurate and consistent for better reporting and improvement of data quality. For example:
    • Salesforce Data governance-addressing issues call out in Salesforce Data Clean Up Needs Document.
    • Responsible for ensuring that Salesforce is up to date for new territory and account assignments.
    • Oversee Opportunity Split Accuracy in SF tied to compensation reporting. Just in time or weekly accuracy on splits for recently closed opportunities as well as pipeline opportunities.
    • New product code creation, mapping, and update of price books in salesforce.
    • Work with Salesforce IT support team to ensure Evaluate’s CRM is supporting the business needs.
• Compensation Tracking and Reporting
  • Understand variable compensation policy and its operational implications.
  • Maintain existing processes for tracking and reporting this within Salesforce.com, for example:
    • Individual rep’s credit attribution via opp splits
    • Special scenarios
    • One-time spot bonus
    • Multi-year bonus eligibility
  • Manage the compensation tracking and updating of the data on an ongoing basis to provide just in time updates in Salesforce.com for Sales, CS and Custom Solutions Specialists accurately for their payout in alignment with the VC policy.
  • Collaborate with the rest of the commercial ops team on accurate reporting of compensation files.

• Ad hoc Commercial Operations support.
  • Back up support for analytical ad hoc requests from management.
  • Evaluate project support and execution as needed.
  • Back up support for Commercial Ops inbox .
  • Back up support to manage the relationship with Legal and Finance to remove bottlenecks for Sales Team.
• Commercial Operations Processes Management, Documentation and Maintenance.
  • Assist Director of Commercial Operations in the review and update of the commercial operations process deck for Lead to Order to ensure processes are up to date and properly documented. Review required yearly or as needed. For example, but not limited to:
    • Opportunity Management (enablement document for Sal

Job Rewards and Benefits