Lead Case Manager
CitySquare, United States
Job Description
ABOUT CITYSQUARE | NEIGHBOR SUPPORT SERVICES
CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy, and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential. Following the Housing First philosophy, CitySquare’s Neighbor Support Services (NSS) department operates several programs to serve all neighbors by fostering hope through outreach, housing, and supportive services to promote positive life changes. Programs included in NSS are: Destination Home, A Way Home, Homeless Outreach Team, the Cottages at Hickory Crossing, and the Dallas Real Time Rapid Rehousing Program.
The NSS team is made up of a Program Director, Assistant Program Director(s), Program Managers for each program, Assistant Program Manager, Lead/Clinical/Case Managers, Housing Specialists/Navigators, and Outreach Workers to support the overall work of each program. Team members are passionate about working with neighbors experiencing homelessness while also being able to manage reporting requirements necessary to maintain grant funding, including accurate financial reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.
POSITION SUMMARY
The Lead Case Manager serves as a team member with CitySquare’s Destination Home Program to help ensure the delivery of quality services, as well as adhering to the mission of CitySquare. The Lead Case Manager will provide intensive case management to chronically homeless individuals in CitySquare’s Destination Home, a Permanent Supportive Housing (PSH) Program, requiring knowledge and experience in housing first, harm reduction, mental health, addictive disorders, motivational interviewing, and benefits eligibility. The Lead Case Manager is responsible for helping participants achieve successful placements and provide ongoing support to those enrolled in PSH living in scattered site apartments. The overall program goal is to help participants to continue living independently, maintain housing stability, increase self-determination, and build community. In addition to maintaining a caseload, the Lead Case Manager will oversee a case management team of program staff, AARP members, and AmeriCorps interns. This position will be responsible for daily oversight of case management duties with a goal of encouraging, empowering, improving, and educating other peers/supervisees in a professional manner. The Lead Case Manager will also assist the Program Manager in providing guidance and support to other Case Managers.
Requirements
QUALIFICATIONS
Education: Bachelor’s degree in Social Work, or a related field, is required. Masters preferred.
Experience: Three (3) years’ experience in case management, housing case management experience preferred. One (1) year of management experience. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in behavioral health services for vulnerable populations.
Licensure/Certification: Licensed from an accredited university in social work preferred.
Additional Requirements: Highly organized with the ability to prioritize and manage multiple projects/tasks. Excellent communication, team building and critical thinking skills. Positive attitude and flexibility in a highly dynamic environment and able to handle crisis situations under pressure. Self-motivated with ability to take initiative and be resourceful. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid driver’s license, reliable transportation with valid insurance. Willing to transport program participants, as needed. Willing to work with chronically homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds. Position requires to be in-person onsite. Willing to have an office in an apartment located onsite at our housing program locations at various scattered site apartments.
PRIMARY RESPONSIBILITIES
This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are