Technical Support Engineer
Midwestern Software Solutions, LLC ("MS2"), United States
Job Description
MS2 is a national leader in transportation data management and analysis and has the largest traffic count database in North America. More than 270 agencies in 31 US States, and 3 Canadian Provinces, including 23 state Departments of Transportation, are using MS2 software to manage their transportation data.
MS2 is located in the beautiful city of Ann Arbor, Michigan, the home of high-tech industries and the University of Michigan. Residents of the city enjoy beautiful parks, mature neighborhoods, amenities of the Huron River (a state-designated Natural River) and easy access to downtown Detroit or to colorful Pure Michigan woods and waterways.
MS2 is a friendly, open, small team working to support our clients' software needs. Employees work on a variety of tasks and are given a high degree of responsibility. We offer a progressive and fast-paced environment for transportation professionals. MS2 offers a competitive compensation and benefit package.
We're building the next generation of Transportation Data Management Systems and we need your help! If you're interested in being the expert that government agencies turn to for training, troubleshooting, and helping make use of traffic statistics to improve our roads, then this is the job for you. The Technical Support Engineer will serve as a subject matter expert for MS2 software in the transportation planning and traffic engineering domain. The technical support engineer will actively work with clients to provide support, training, demo, and technical review of software features.
We're a small team and you'll have an opportunity to make a big impact.
Responsibilities:
General
- Attend professional conferences, training sessions and demonstrations to represent MS2 and answer technical questions.
- Keep up with the industry trends in transportation data management.
- Some travel required.
Technical Support 80%
- Recommend improvements and provide technical support to clients as required.
- Conduct user training sessions.
- Maintain and nurture good client relationships.
- Contribute to help guide content and methodology documentation.
- Utilize our software to help clients perform annual statistic calculations.
Business Analyst 20%
- Conduct methodology research to help guide new software features or solutions.
- Work with clients to identify business needs and system requirements.
- Develop solution concepts based on an understanding of the client needs.
Requirements
- Prior experience in a similar technical support or consulting role (minimum 5 years preferred).
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent customer service skills, with a proven ability to work with people of all technical abilities.
- Proficient with Microsoft Office Suite or related software.
- Must be able to travel to remote sites for training, valid driver’s license required.
- Bachelor’s degree in science, engineering, or related field, or equivalent experience.
Preferred:
- Help desk ticketing software experience.
- Geographical Information System (GIS).
- Traffic Data Management.
- Statistics.
- SQL experience a plus.
- Active membership in pertinent professional organization(s) is preferred.
Benefits
We offer a competitive salary and benefits package.
We promote a strong work/life balance at MS2. We encourage our employees to pursue their professional interests and take ownership of projects from start to finish. You’ll be working with big data and cloud-based solutions using the latest technologies as part of a fun and energetic team. We get along so well, we even have regular nights out and company sponsored dinners to celebrate our successes! It’s a great place to work.
Salary:
$70,000 - $110,000 a year, commensurate with skills and experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Disability insurance
- Vision insurance
We Want You to Be You at MS2.
At MS2 a diverse, inclusive, and equitable workplace is one where all employees, whatever their race, gender, color, ethnicity, national origin, age, sexual orientation or identity, education, disability, religion, or veteran status, feel valued and respected. We are committed to a nondiscrimin