Mendix the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
Job description: At Mendix, we're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Senior Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team who is transforming the way companies focus their digital transformation effort.Responsibilities:- Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
- Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
- Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
- Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
- The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts
Requirements:- Demonstrable experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment
- Experience as the customer facing leader responsible for the management of successful Professional Services operations for a fast-growing Software as a Service (SaaS) business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred.)
- Hands on software development or IT experience strongly preferred
- Accountability for driving additional revenue through customer expansion
- An understanding of technology and an ability to distinctly explain technological and business concepts
- Proven effectiveness in complex digital transformation projects
- A strong digital transformational vision
- Exceptional executive-level communication, presentation, and interpersonal skills
- Strong experience with customer onboarding and customer success
- Aerospace and/or Manufacturing industry experience a big plus
If you see a job description and think, I’d be perfect for that but your experience doesn’t align perfectly with the qualifications don’t let that hold you back. We’re always eager to hire talented, passionate candidates so give it a try and apply.
Equal Employment Opportunity StatementMendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from milit