Director of Revenue Strategy Operations
ROLLER Software, United States
Job Description
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 110+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!
ROLLER is seeking a dynamic and results-oriented Director of Revenue Strategy and Operations to join our high-impact Go-to-Market (GTM) team. In this pivotal role, you will collaborate closely with our Senior Leadership and C-Suite to craft comprehensive GTM strategies that propel ROLLER into new verticals, markets, and distribution channels. Your responsibilities will span across the entire operational spectrum, from Marketing and Sales to Professional Services and Customer Success.
You will be at the forefront of utilizing data-driven insights and qualitative information to steer our business towards success. Your role will encompass vital aspects of GTM strategy development and annual planning, including territory mapping, compensation structure design, capacity forecasting, and more. Additionally, you will play a key role in establishing a robust data and analytics foundation, including executive reporting, business health assessments, interactive dashboards, and performance indicators. Reporting directly to the COO, you will collaborate closely with leaders in Marketing, Sales, Professional Services, Customer Success, Support, and Product teams.
- Craft and Execute GTM Strategy: Lead the charge in establishing and implementing effective processes to execute our GTM strategy, ensuring optimal investment decisions at every step.
- Strategic Partner: Become a trusted advisor to our GTM Leadership by defining, monitoring, and deploying scalable goals, programs, and strategies.
- System Architecture: Collaborate with the Head of GTM Systems Architect to design, develop, and deploy new systems, with a specific focus on managing and enhancing Salesforce.
- Annual GTM Planning: Guide the annual GTM planning process, including fiscal year and long-range modeling, return on investment analysis, and headcount planning.
- Headcount Forecasting: Take the lead in managing the headcount forecasting process for various time horizons, including fiscal year, long-range, and quarterly modeling.
- Executive Analysis: Conduct in-depth analyses, formulate strategies, and deliver high-impact presentations, such as board materials and quarterly business reviews (QBR).
- Performance Visibility: Provide clear visibility into business performance through operational reviews, representative efficiency and productivity indicators, and comprehensive dashboards.
- Data and Reporting Foundation: Play a pivotal role in building and enhancing our data and reporting foundation.
- Operational Efficiency: Drive improvements in operational efficiency by automating processes and optimizing dashboards to support scalable growth.
- Extensive Experience: A minimum of 10 years of experience in strategy and operations, encompassing fields such as investment banking, strategy consulting, FPamp;A, and enterprise/mid-market SaaS.
- MBA Qualification: An MBA from a top-tier business school.
- Analytical Prowess: Demonstrated ability and passion for analyzing complex problems, setting priorities, and presenting clear solutions to executives and cross-functional teams.
- Data Expertise: Proficiency in data-related tasks, including querying and scoping (SQL, Databricks, BigQuery), analysis (Excel), summarization (pivot tables, charts, slides, written explanations), and reporting (dashboards, repositories).
- Process Efficiency: Strong process optimization skills, with the ability to envision end-to-end process improvements, document requirements, and guide execution in collaboration with IT teams.
- Tech Proficiency: Proficiency in BI and sales tools, including Salesforce, Tableau, and Redash.
- Team Leadership: A passion for building and managing high-performance global teams.
- Customer-Centric Approach: A genuine fondness for customer service and the patien