Botify thrives on the success of our customers. We are looking for a strategic, results-driven Principle Search Data Strategist (Principle SDS) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. As a Principle Search Data Strategist, you will contribute to the ultimate success of the Botify customers’ onboarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and renewal.Your impact:
- Foster adoption of the Botify Platform throughout customer organizations
- As part of your onboarding (first six months) you will address all Support Level 1 requests (email, slack, tickets) through triage up to resolution
- Work closely with customers to coordinate their work and set-up their projects, including every advanced setting offered by the platform: log files, segmentation, HTML Extract, etc.
- Deliver dedicated trainings based on our customers’ data and industry, from basic to advanced, depending on people involved on the customer sides
- Work with your customers to build Advanced Reports to answer business objectives (including the use of API)
- Build long-term, deep relationships at all levels within our customers’ organizations
- Provide feedback to our Product Team with feature requests and product enhancements
- Work closely with our Customer Success Team to maintain exceptionally high levels of customer satisfaction
- Building a process to triage clients’ needs from basic fundamentals to advanced use cases
Your qualifications:
- 5+ years of experience as an in-house SEO for a medium to large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
- You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
- Basic to Intermediate understanding of HTML, CSS, and JS.
- You have some background in project management, preferably as an SEO Program Manager or SEO Project Manager; would be a plus
- You possess exceptional analytical, statistical, and problem solving skills
- You have strong interpersonal skills; you can work with both technical and business staff
- You are comfortable with technical concepts and adept at learning new technology applications
About BotifyBotify is a global and a fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets: New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2023 and beyond.
As the leader in organic search innovation, Botify is trusted by more than 500 of the world’s most visible brands, including Expedia, L'Oréal, Crate amp; Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times.
We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.