Hub Manager
Indeed Flex, United States
Job Description
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The primary purpose of this position is to lead the day to day prioritization of activities for the hub job seeker, operations, and customer success team members in conjunction with their functional leaders as the subject matter expert. Directly supervise and direct the client success team and act as the client success subject matter expert.
Requirements
Responsibilities amp; Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Responsible for the overall of the hub. Working with each function leader, ensures peak productivity within each function and reviews reports, dashboards and systems to ensure flexer shift growth and overall hub performance. Monitor order fill rates for temporary assignments, temp-to-hire and direct hire placements meet or exceed established targets for the hub
- Provides overall management direction and support to hub employees. Establishes priorities in office activities and creates daily cadence through morning and afternoon team huddles / meetings. Maintains an efficient and skilled client success staff by interviewing, hiring, and training employees. Schedules, assigns, and reviews work of client success staff. Responsible for appraising client success, employee performance, recommending status and salary changes, and maintaining compliance with company policies and procedures. Ensure timely and accurate payment of flexer wages by working with the Flex money team on the submission of payroll boards, where applicable
- Promotes understanding and teamwork in the organization by maintaining open channels of communication with superiors, peers, and subordinates. Discuss problems or possible problems with staff and follow up to ensure problem resolution. Conducts regular staff meetings to ensure staff is aligned with hub and company goals
- Ensures customer satisfaction with Company services by monitoring current activity, adjusting plans or services as needed. Promotes customer engagement in the technology and makes regular in-person visits to customers to ensure satisfaction and to identify additional customer needs and opportunities to grow business. Arranges job shadows and other value-added services
- Prepares and generates a variety of reports for management, staff, corporate and others. Reviews and analyzes various reports (including incoming reports), giving special consideration to potential problem areas and sharing information with appropriate individuals.
- Manages customer relations issues. Investigates and resolves customer/employee problems and issues and informs appropriate personnel of problems and opportunities. Researches and answers employee/client questions. Monitors and follows-up on account receivables in conjunction with the Credit/Collections department. Monitors and follows-up on delinquent customer accounts
- Participates in the hub goal-setting process; provides input to management regarding the hub’s short-and long-range business plans. Plans future staffing needs and organizes methods of servicing future orders
- Interfaces with other hubs and departments within the entire organization. Share information on customers, employees, orders, and other issues with appropriate personnel. Informs appropriate personnel of problems and opportunities.
- Responsible for maintaining compliance with Company quality programs and processes including compliance, as well as cooperating with audits, developing staff and hub objectives as required
- Must be available for on-call duty after hours and on weekends. May require shift work.
- Performs miscellaneous duties as needed
Qualifications amp; Skills
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
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