Onsite Supervisor, Regional Hubs (Atlanta)
Indeed Flex, United States
Job Description
We’re Indeed Flex, a revolutionary app for temporary work empowering jobseekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we’re putting work in the palm of people’s hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - Flexers, as we call them - matched to their needs.
With the support of Indeed, the world’s #1 jobsite, Indeed Flex operates in full autonomy as we strive to transform the temporary staffing landscape by making access to work and jobseekers frictionless.
We’re expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
About the Role
The primary purpose of this position is to work primarily onsite at a customer’s facility and may be responsible for a hub-supported on-site account where recruiting occurs in the branch, and there is no separate Pamp;L, or for a large account, an Onsite Supervisor may report directly to an Onsite Manager and be assigned to a shift or a specific portion of the business. The scope of the position may vary depending upon the customer and the size of the account.
Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
- Works with the customer’s team to coordinate and forecast staffing requirements.
- Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to assignment.
- Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
- Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
- Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
- Counsel’s temporary employees relative to attendance, productivity, and overall job performance.
- Maintain compliance to Indeed Flex operations, systems, and employee records. Ensure compliance to the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
- Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific onsite accounts in the system.
- Perform quality evaluations on temporary employees.
- Support Indeed Flex Safety requirements and participate in the customer’s safety program. Verifies that employees follow safety policies and any PPE requirements. Conducts accident reviews, investigations, and reports of injury with Indeed Flex and customer safety department as needed.
- Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
- Communicate regularly on account status to Indeed Flex leadership team.
- Manage all master vendor activities including payroll, invoicing, and aging (if applicable).
- Complete measurement and reporting on a weekly basis, including the analysis of key performance indicator measurements, and identifying opportunities for improvement.
- Complete and facilitate partnership review meetings with the customer and Indeed Flex team on a quarterly basis ensuring quality and continuous improvement.
- Participate in the customer’s meetings as appropriate to stay informed of the operations.
- Participate in team off-site recruiting activities
- Perform miscellaneous duties as assigned.
Qualifications amp; Skills
- Six years of business experience
- Two years of previous work within a staffing company or in customer service
- Two years of experience supervising 100 employees or more in a metric-driven environment
- Technical Capacity
- Ethical Conduct
- Ability to be objective
- Detail-oriented
- Enthusiastic demeanor
- Commitment to continuous improvement
- Excellent written and oral communication skills
- Customer-service orientation
- Intermediate skills in the use of Microsoft Office products (Word and Excel)
- Proven, strong organizational skills.
- An ability to effectively prioritize in a multi-task environment and work under pressure
- Ability to motivate, coach and constructively cr