Sr. Associate, Claims Systems
Reserv, United States
Job Description
About Reserv and the team
Reserv is a seed-stage Insurtech incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by Insurtech veterans with deep experience in SaaS and digital claims and venture-backed by Bain Capital and Altai Ventures Reserv began operations in May 2022 and has rapidly expanded.
About the role
As a Senior Associate, Claims Systems in a well-funded seed-stage start-up, you will be defining our growth potential for years to come. Reserv will be depending on you to lead the implementation and management of our claims management system, Snapsheet. You will be responsible for building out system workflows, managing all data, and implementing new system processes. If you are ready to mold the vision for Reserv’s technology, join us on this journey.
What you will do
- Ensure all systems are properly documented and maintained, including developing and updating technical documentation, and operational procedures
- Manage the strategy and implementation of complex systems and processes of our claims management system (Snapsheet)
- Provide training and support to end-users, including developing training materials and conducting training sessions
- Proactively identify issues of concern across the organization, keep management informed of critical issues, and communicate changes that may impact expected business results
- Collaborate with cross-functional teams to define operational/system requirements and launch, iterate, and test new features quickly
Requirements
- 3+ years of experience managing various systems and operations in the startup and/or insurance space
- Hands-on experience implementing CRM platforms or cloud-based systems
- Strong analytical and problem-solving skills, with an eye for detail and the ability to think strategically and creatively to develop innovative solutions
- Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
- Ability to effectively communicate with both business and technical teams
- Deep knowledge in Salesforce, Hubspot, Zendesk, or other CRM Applications
- Proficient in Excel and BI tools such as Looker, Tableau, etc.
- Experience with claims management systems or Snapsheet specifically is a plus (but not required)
Benefits
- Generous health-insurance package with nationwide coverage, vision, amp; dental
- 401(k) retirement plan with employer matching
- Unlimited vacation time with minimum time-off we want our employees, fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Your choice of Windows or Apple laptop with top-level specs, large second monitor, and other quality-of-life equipment