Office Manager - New Castle
Dr. Tavel Optical Group, United States

Are you a gifted individual that excels at helping your teammates achieve and exceed their goals? Do you have a passion for helping people and an eye for fashion? If so, look no further, we’ve got the job for you!

At Dr. Tavel, we have been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

At Dr. Tavel, we deliver the following:

• Opportunities for advancement including store management and multi-store management
• A culture that values diversity and inclusion
• A progressive and results-oriented leadership team
• A revamped paid training program at our corporate headquarters in a classroom setting
• High-end designer frame brands for patients to choose from
• Latest advancements in technology including Telemedicine, Optos, and more!

Our ideal candidate possesses the following traits:

• Outgoing personality who enjoys interacting with patients
• Dedicated leader with an ability to accomplish goals through others
• Desire to help patients experience the gift of sight
• Exhibits high integrity
• Focused and detail oriented
• Outstanding problem solver
• Dedicated to learning and self-improvement
• Lives out Dr. Tavel’s core values

Responsibilities include:

• Assist store manager with all operations of a Dr. Tavel office including hiring and development, staff scheduling, performance reviews, coaching and training employees
• Improve store performance by using reports and dashboards to monitor performance
• Work directly with Store Manager, Regional Supervisors, and the Director of Store Operations to identify opportunities for improvement and growth
• Leading by example on the salesfloor by using lifestyle sales techniques to identify visual and lifestyle needs and presenting the best options to the patient to best fit their individual needs.

• Assisting with general front office operations: answering the phone, check-in, check-out, and pretesting patients
• All things insurance: verifying eligibility, answers questions, and authorizing benefits
• Completing training to advance your skills and knowledge

Requirements

• Previous management experience is preferred (retail management is a plus)
• Previous experience as an Optician is a big plus
• A positive attitude and a willingness to strive for excellence
• Ability to work in a fast-paced environment
• Reliable transportation
• Ability to work evenings and Saturdays
• Bilingual in Spanish is a big plus

Benefits

• Competitive salary + significant bonus
• Vacation/PTO + 6 paid holidays
• Free eye exams and glasses for you + large discounts for family
• Health and Dental Insurance
• 401K
• Optional summer events for you and your family

Job Rewards and Benefits