We are currently seeking an experienced Service Center Manager to oversee the daily operations at our client's equipment parts and service center in West Memphis, AR, . The Service Center Manager will be responsible for organizing and ensuring the smooth functioning of all aspects of the service center and maintain a high level of customer service. Our client offers a dynamic and challenging work environment with excellent opportunities!
Salary plus commission!
Responsibilities
- Staffs, trains, develops service center and service personnel.
- Evaluates performance. Recommends appropriate recognition and reward
- Plans and organizes schedules and activities of servicepersons in the field.
- Follows up to ensure customer needs are met
- Schedules and assigns repair work in shop,
- Supervises work in progress.
- Provides and maintains facilities and equipment for receiving, storing and issuing parts.
- Establishes proper inventory levels for territory.
- Maintains level by accurate record keeping of requisitions, receipts, and issuance of parts.
- Receives direct orders for parts. Sells over the counter. Ships and delivers parts.
- Serves a consultant to customers on service work.
- Requests services of service technicians as needed.
- Prepares and submits period reports on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files.
- Evaluates service center performance. Initiates improvement toward overall company profit objective.
- Cooperates with company salesperson in territory to build company image and boost sales.
- Accountable for administering area of authority with intensity, consistency, good judgment, and common sense.
- Delegates this authority to subordinates by teaching them the rules of good management practices.
Salary plus bonuses
Requirements
- Minimum of 5 years of experience in the machinery/ equipment service management role
- Excellent leadership and management skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office Suite and inventory management software
- Ability to work under pressure and manage competing priorities
- Excellent communication and interpersonal skills.
- Experience working as a service manager in an equipment environment
Competitive Salary + Bonus
Benefits
Medical, Dental, Vision, 401k
Company Truck- Must pass MVR and Background
Bonus from Service Center