Client Delivery Sr Manager (NYC)
UpClear, United States
Job Description
UpClear delivers a SaaS revenue management platform that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.
We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.
UpClear's global headquarters is in New York City and we have satellite offices in London, Paris, and Hong Kong.
As Client Delivery Sr Manager, you will be part of UpClear’s global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 20%) to client locations for discovery, design, and training sessions but is otherwise office based.
You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills.
- Leads large, complex projects or multi-market programs (e.g., Global Rollout)
- Display exceptional project management skills; plans and executes complex projects that involve a mix of configuration and tech deliverables with appropriate timescales to meet deadlines
- Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear
- Establish broad TPx functional expertise across BluePlanner modules and features with specific areas of specialization (e.g. Execution)
- Maintain strong customer relationships by understanding their business needs and motivations
- Test software functionality ahead of deployment to clients
- Train clients on software usage and best practices
Requirements
- Bachelor’s with a minimum of 5 years of work experience, including Business Analysis and Project or Account Management
- Experience in the Retail or Consumer Packaged Goods Industry with previous roles in IT/Project Management or Consulting preferred, especially in the Trade Promotion Management / Revenue Management space
- Strong communication and project management skills
- Strong account management skills
- Ability to quickly diagnose and address issues/concerns from multiple levels of the client organisation and communicate effectively
- Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution
- Ability to work with minimal supervision and identify ways to contribute above and beyond day to day tasks ·
- Ability to take initiative to establish better Ways of Working in the organisation and serve as an example and mentor to more junior resources
Benefits
WHY UPCLEAR?- Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry
- Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities
- Get on the ground floor of a startup-like company that already has a global reach
UpClear employees have access to a range of competitive benefits, including:
- Various Health Care Plans you can choose from to best fits your needs (Medical, Dental amp; Vision)
- Retirement Plan with company match (401k, IRA)
- Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
- Paid Maternity leave
- Paid Parental bonding leave
- One month paid sabbatical after five continuous years of work at Upclear
- Salary $130K-$150K
The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.